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You would like your organization to be independently audited to demonstrate compliance with international privacy standards and to identify gaps for remediation.

Which type of audit would help you achieve this objective?

A.

First-party audit.

A.

First-party audit.

Answers
B.

Second-party audit.

B.

Second-party audit.

Answers
C.

Third-party audit.

C.

Third-party audit.

Answers
D.

Fourth-party audit.

D.

Fourth-party audit.

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Suggested answer: C

Explanation:

A third-party audit would help an organization achieve the objective of demonstrating compliance with international privacy standards and identifying gaps for remediation. A third-party audit is an audit conducted by an independent and external auditor who is not affiliated with either the audited organization or its customers. A third-party audit can provide an objective and impartial assessment of the organization's privacy practices and policies, as well as verify its compliance with relevant standards and regulations. A third-party audit can also help the organization identify areas for improvement and recommend corrective actions. A third-party audit can enhance the organization's reputation, trustworthiness, and credibility among its stakeholders and customers.

A first-party audit is an audit conducted by the organization itself or by someone within the organization who has been designated as an auditor. A first-party audit is also known as an internal audit. A first-party audit can help the organization monitor its own performance, evaluate its compliance with internal policies and procedures, and identify potential risks and opportunities for improvement. However, a first-party audit may not be sufficient to demonstrate compliance with external standards and regulations, as it may lack independence and objectivity.

A second-party audit is an audit conducted by a party that has an interest in or a relationship with the audited organization, such as a customer, a supplier, or a partner. A second-party audit is also known as an external audit. A second-party audit can help the party verify that the audited organization meets its contractual obligations, expectations, and requirements. A second-party audit can also help the party evaluate the quality and reliability of the audited organization's products or services. However, a second-party audit may not be able to provide a comprehensive and unbiased assessment of the audited organization's privacy practices and policies, as it may be influenced by the party's own interests and objectives.Reference:Types of Audits: 14 Types of Audits and Level of Assurance (2022)

An organization's business continuity plan or disaster recovery plan does NOT typically include what?

A.

Recovery time objectives.

A.

Recovery time objectives.

Answers
B.

Emergency response guidelines.

B.

Emergency response guidelines.

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C.

Statement of organizational responsibilities.

C.

Statement of organizational responsibilities.

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D.

Retention schedule for storage and destruction of information.

D.

Retention schedule for storage and destruction of information.

Answers
Suggested answer: D

Explanation:

An organization's business continuity plan or disaster recovery plan does not typically include a retention schedule for storage and destruction of information. A retention schedule is a document that specifies how long different types of information should be kept by an organization before they are disposed of or destroyed. A retention schedule is usually based on legal, regulatory, operational, historical, or archival requirements. A retention schedule is part of an organization's information governance or records management policy, not its business continuity or disaster recovery plan.

A business continuity plan (BCP) is a document that outlines how an organization will continue its critical functions and operations in the event of a disruption or disaster. A BCP usually includes:

Contact information and service level agreements (SLAs) for key personnel, stakeholders, providers, backup site operators, etc.

Business impact analysis (BIA) that identifies the potential impacts of disruption on all aspects of the business, such as financial, legal, reputational, etc.

Risk assessment that identifies and evaluates the likelihood and severity of various threats and vulnerabilities that could cause disruption or disaster.

Identification of critical functions that are essential for the survival and recovery of the business.

Communications plan that specifies how to communicate with internal and external parties during and after a disruption or disaster.

Testing plan that specifies how to test and update the BCP regularly to ensure its effectiveness and validity.

A disaster recovery plan (DRP) is a document that outlines how an organization will restore its IT systems, data, applications, and infrastructure in the event of a disruption or disaster. A DRP usually includes:

Recovery time objectives (RTOs) that specify how quickly each IT system or service needs to be restored after a disruption or disaster.

Recovery point objectives (RPOs) that specify how much data loss is acceptable for each IT system or service after a disruption or disaster.

Emergency response guidelines that specify how to respond to and contain a disruption or disaster, such as activating the DRP, declaring a disaster, notifying the stakeholders, etc.

Statement of organizational responsibilities that specifies who is responsible for what tasks and roles during and after a disruption or disaster, such as initiating the DRP, executing the recovery procedures, restoring the IT systems or services, etc.

Recovery procedures that specify how to recover each IT system or service from backup sources, such as backup tapes, disks, cloud services, etc.

Testing plan that specifies how to test and update the DRP regularly to ensure its effectiveness and validity.Reference:[Business Continuity Plan (BCP) Definition]; [Disaster Recovery Plan (DRP) Definition]

SCENARIO

Please use the following to answer the next QUESTION:

Edufox has hosted an annual convention of users of its famous e-learning software platform, and over time, it has become a grand event. It fills one of the large downtown conference hotels and overflows into the others, with several thousand attendees enjoying three days of presentations, panel discussions and networking. The convention is the centerpiece of the company's product rollout schedule and a great training opportunity for current users. The sales force also encourages prospective clients to attend to get a better sense of the ways in which the system can be customized to meet diverse needs and understand that when they buy into this system, they are joining a community that feels like family.

This year's conference is only three weeks away, and you have just heard news of a new initiative supporting it: a smartphone app for attendees. The app will support late registration, highlight the featured presentations and provide a mobile version of the conference program. It also links to a restaurant reservation system with the best cuisine in the areas featured. 'It's going to be great,' the developer, Deidre Hoffman, tells you, 'if, that is, we actually get it working!' She laughs nervously but explains that because of the tight time frame she'd been given to build the app, she outsourced the job to a local firm. 'It's just three young people,' she says, 'but they do great work.' She describes some of the other apps they have built. When asked how they were selected for this job, Deidre shrugs. 'They do good work, so I chose them.'

Deidre is a terrific employee with a strong track record. That's why she's been charged to deliver this rushed project. You're sure she has the best interests of the company at heart, and you don't doubt that she's under pressure to meet a deadline that cannot be pushed back. However, you have concerns about the app's handling of personal data and its security safeguards. Over lunch in the break room, you start to talk to her about it, but she quickly tries to reassure you, 'I'm sure with your help we can fix any security issues if we have to, but I doubt there'll be any. These people build apps for a living, and they know what they're doing. You worry too much, but that's why you're so good at your job!'

Since it is too late to restructure the contract with the vendor or prevent the app from being deployed, what is the best step for you to take next?

A.

Implement a more comprehensive suite of information security controls than the one used by the vendor.

A.

Implement a more comprehensive suite of information security controls than the one used by the vendor.

Answers
B.

Ask the vendor for verifiable information about their privacy protections so weaknesses can be identified.

B.

Ask the vendor for verifiable information about their privacy protections so weaknesses can be identified.

Answers
C.

Develop security protocols for the vendor and mandate that they be deployed.

C.

Develop security protocols for the vendor and mandate that they be deployed.

Answers
D.

Insist on an audit of the vendor's privacy procedures and safeguards.

D.

Insist on an audit of the vendor's privacy procedures and safeguards.

Answers
Suggested answer: B

Explanation:

This answer is the best step to take next, as it can help you to assess the current state of the vendor's privacy practices and determine if they meet the organization's standards and expectations, as well as the applicable laws and regulations. Asking the vendor for verifiable information about their privacy protections can include requesting documentation, evidence or demonstration of how they collect, use, store, protect, share and dispose of personal data, what policies and procedures they have in place, what technical and organizational measures they implement, what certifications or audits they have obtained or undergone, and how they handle any privacy incidents or breaches. Based on this information, you can identify any weaknesses or gaps in the vendor's privacy protections and recommend or require any improvements or corrections before the app is deployed.Reference: IAPP CIPM Study Guide, page 82; ISO/IEC 27002:2013, section 15.1.2

Which of the following is NOT typically a function of a Privacy Officer?

A.

Managing an organization's information security infrastructure.

A.

Managing an organization's information security infrastructure.

Answers
B.

Serving as an interdepartmental liaison for privacy concerns.

B.

Serving as an interdepartmental liaison for privacy concerns.

Answers
C.

Monitoring an organization's compliance with privacy laws.

C.

Monitoring an organization's compliance with privacy laws.

Answers
D.

Responding to information access requests from the public.

D.

Responding to information access requests from the public.

Answers
Suggested answer: A

Explanation:

This answer is not typically a function of a Privacy Officer, as it is usually performed by a separate role or department that is responsible for the technical aspects of data protection, such as the Chief Information Security Officer (CISO) or the Information Security Manager. A Privacy Officer is more focused on the legal, regulatory and ethical aspects of data protection, such as ensuring compliance with privacy laws and regulations, developing and implementing privacy policies and procedures, conducting privacy impact assessments and audits, providing privacy training and awareness, and handling privacy incidents or breaches.

What is the main reason to begin with 3-5 key metrics during the program development process?

A.

To avoid undue financial costs.

A.

To avoid undue financial costs.

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B.

To keep the focus on the main organizational objectives.

B.

To keep the focus on the main organizational objectives.

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C.

To minimize selective data use.

C.

To minimize selective data use.

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D.

To keep the process limited to as few people as possible.

D.

To keep the process limited to as few people as possible.

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Suggested answer: B

Explanation:

This answer is the main reason to begin with 3-5 key metrics during the program development process, as it can help to align the privacy program with the organization's vision, mission and goals, and to measure the progress and performance of the program against these objectives. Key metrics are indicators that reflect the most important or critical aspects of the privacy program, such as compliance, risk, maturity, effectiveness or value. By starting with a small number of key metrics, the program development process can avoid being overwhelmed or distracted by too many or irrelevant data points, and can prioritize and concentrate on the areas that matter most for the organization.

What is the main purpose of a privacy program audit?

A.

To mitigate the effects of a privacy breach.

A.

To mitigate the effects of a privacy breach.

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B.

To justify a privacy department budget increase.

B.

To justify a privacy department budget increase.

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C.

To make decisions on privacy staff roles and responsibilities.

C.

To make decisions on privacy staff roles and responsibilities.

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D.

To ensure the adequacy of data protection procedures.

D.

To ensure the adequacy of data protection procedures.

Answers
Suggested answer: D

Explanation:

This answer is the main purpose of a privacy program audit, as it can help to verify that the organization's data protection procedures are consistent and compliant with the applicable laws, regulations, standards and best practices, as well as with the organization's own policies and objectives. A privacy program audit is a systematic and independent examination of the organization's privacy program records, activities and performance against established criteria. A privacy program audit can also help to identify any gaps, weaknesses or risks in the data protection procedures, and to recommend or implement any improvements or corrective actions.

Under the General Data Protection Regulation (GDPR), when would a data subject have the right to require the erasure of his or her data without undue delay?

A.

When the data subject is a public authority.

A.

When the data subject is a public authority.

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B.

When the erasure is in the public interest.

B.

When the erasure is in the public interest.

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C.

When the processing is carried out by automated means.

C.

When the processing is carried out by automated means.

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D.

When the data is no longer necessary for its original purpose.

D.

When the data is no longer necessary for its original purpose.

Answers
Suggested answer: D

Explanation:

This answer is one of the situations when a data subject would have the right to require the erasure of his or her data without undue delay under the General Data Protection Regulation (GDPR), which is also known as the right to be forgotten or the right to erasure. This right allows a data subject to request that a data controller deletes his or her personal data when one of the following grounds applies:

The data is no longer necessary for its original purpose.

The data subject withdraws his or her consent for processing.

The data subject objects to processing based on legitimate interests or direct marketing.

The processing is unlawful or violates other laws or regulations.

The processing is related to online services offered to children.

What is the key factor that lays the foundation for all other elements of a privacy program?

A.

The applicable privacy regulations

A.

The applicable privacy regulations

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B.

The structure of a privacy team

B.

The structure of a privacy team

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C.

A privacy mission statement

C.

A privacy mission statement

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D.

A responsible internal stakeholder

D.

A responsible internal stakeholder

Answers
Suggested answer: D

Explanation:

This answer is the key factor that lays the foundation for all other elements of a privacy program, as it can help to establish leadership, accountability and support for the privacy program within the organization. A responsible internal stakeholder is a person or group who has authority, influence or interest in the organization's data processing activities, such as senior management, board members, business units or departments. A responsible internal stakeholder can help to define and communicate the organization's vision, mission and goals for privacy protection, allocate resources and budget for the privacy program, approve and endorse privacy policies and procedures, monitor and evaluate privacy program performance and compliance, and resolve any issues or conflicts that may arise from data processing activities.

SCENARIO

Please use the following to answer the next QUESTION:

For 15 years, Albert has worked at Treasure Box -- a mail order company in the United States (U.S.) that used to sell decorative candles around the world, but has recently decided to limit its shipments to customers in the 48 contiguous states. Despite his years of experience, Albert is often overlooked for managerial positions. His frustration about not being promoted, coupled with his recent interest in issues of privacy protection, have motivated Albert to be an agent of positive change.

He will soon interview for a newly advertised position, and during the interview, Albert plans on making executives aware of lapses in the company's privacy program. He feels certain he will be rewarded with a promotion for preventing negative consequences resulting from the company's outdated policies and procedures.

For example, Albert has learned about the AICPA (American Institute of Certified Public Accountans)/CICA (Canadian Institute of Chartered Accountants) Privacy Maturity Model (PMM). Albert thinks the model is a useful way to measure Treasure Box's ability to protect personal data. Albert has noticed that Treasure Box fails to meet the requirements of the highest level of maturity of this model; at his interview, Albert will pledge to assist the company with meeting this level in order to provide customers with the most rigorous security available.

Albert does want to show a positive outlook during his interview. He intends to praise the company's commitment to the security of customer and employee personal data against external threats. However, Albert worries about the high turnover rate within the company, particularly in the area of direct phone marketing. He sees many unfamiliar faces every day who are hired to do the marketing, and he often hears complaints in the lunch room regarding long hours and low pay, as well as what seems to be flagrant disregard for company procedures.

In addition, Treasure Box has had two recent security incidents. The company has responded to the incidents with internal audits and updates to security safeguards. However, profits still seem to be affected and anecdotal evidence indicates that many people still harbor mistrust. Albert wants to help the company recover. He knows there is at least one incident the public in unaware of, although Albert does not know the details. He believes the company's insistence on keeping the incident a secret could be a further detriment to its reputation. One further way that Albert wants to help Treasure Box regain its stature is by creating a toll-free number for customers, as well as a more efficient procedure for responding to customer concerns by postal mail.

In addition to his suggestions for improvement, Albert believes that his knowledge of the company's recent business maneuvers will also impress the interviewers. For example, Albert is aware of the company's intention to acquire a medical supply company in the coming weeks.

With his forward thinking, Albert hopes to convince the managers who will be interviewing him that he is right for the job.

In consideration of the company's new initiatives, which of the following laws and regulations would be most appropriate for Albert to mention at the interview as a priority concern for the privacy team?

A.

Gramm-Leach-Bliley Act (GLBA)

A.

Gramm-Leach-Bliley Act (GLBA)

Answers
B.

The General Data Protection Regulation (GDPR)

B.

The General Data Protection Regulation (GDPR)

Answers
C.

The Telephone Consumer Protection Act (TCPA)

C.

The Telephone Consumer Protection Act (TCPA)

Answers
D.

Health Insurance Portability and Accountability Act (HIPAA)

D.

Health Insurance Portability and Accountability Act (HIPAA)

Answers
Suggested answer: D

Explanation:

The most appropriate law for Albert to mention at the interview as a priority concern for the privacy team is the Health Insurance Portability and Accountability Act (HIPAA). HIPAA is a US federal law that establishes national standards for the protection of sensitive patient health information. HIPAA regulates the use, disclosure, and safeguarding of protected health information (PHI), which is any information that can identify a patient or relate to their health or health care services. HIPAA applies to covered entities, such as health plans, health care providers, and health care clearinghouses, and their business associates, such as vendors, contractors, or partners that access or handle PHI on their behalf. HIPAA requires covered entities and business associates to comply with the Privacy Rule, which sets forth the rights of individuals and the obligations of entities regarding PHI; the Security Rule, which specifies the administrative, technical, and physical safeguards to ensure the confidentiality, integrity, and availability of PHI; and the Breach Notification Rule, which requires the notification of individuals, HHS, and in some cases the media, in the event of a breach of unsecured PHI.

Since Treasure Box intends to acquire a medical supply company in the coming weeks, it is likely that it will become a business associate of some covered entities under HIPAA. Therefore, it will need to ensure that its privacy program is compliant with HIPAA requirements and that it has appropriate agreements and safeguards in place to protect PHI. Albert should mention this as a priority concern for the privacy team and demonstrate his awareness and knowledge of HIPAA.

The other options are not as relevant or important as HIPAA for Treasure Box's new initiatives. The Gramm-Leach-Bliley Act (GLBA) is a US federal law that requires financial institutions to explain how they share and protect their customers' non-public personal information. It also repealed the Glass-Steagall Act of 1933, which prohibited commercial banks from offering investment and insurance services. GLBA does not apply to Treasure Box since it is not a financial institution. The General Data Protection Regulation (GDPR) is an EU law that provides a comprehensive framework for the protection of personal data of individuals in the EU. It imposes strict obligations and rights on data controllers and processors regarding the collection, use, disclosure, and security of personal data. GDPR does not apply to Treasure Box since it has recently decided to limit its shipments to customers in the 48 contiguous states of the US. The Telephone Consumer Protection Act (TCPA) is a US federal law that restricts telemarketing calls, text messages, faxes, and prerecorded messages. It requires prior express consent from consumers before making such communications and provides consumers with the right to opt out or revoke their consent. TCPA may apply to Treasure Box since it engages in direct phone marketing, but it is not a new initiative or a priority concern for the privacy team.Reference:HIPAA;GLBA;GDPR; [TCPA]

SCENARIO

Please use the following to answer the next QUESTION:

For 15 years, Albert has worked at Treasure Box -- a mail order company in the United States (U.S.) that used to sell decorative candles around the world, but has recently decided to limit its shipments to customers in the 48 contiguous states. Despite his years of experience, Albert is often overlooked for managerial positions. His frustration about not being promoted, coupled with his recent interest in issues of privacy protection, have motivated Albert to be an agent of positive change.

He will soon interview for a newly advertised position, and during the interview, Albert plans on making executives aware of lapses in the company's privacy program. He feels certain he will be rewarded with a promotion for preventing negative consequences resulting from the company's outdated policies and procedures.

For example, Albert has learned about the AICPA (American Institute of Certified Public Accountans)/CICA (Canadian Institute of Chartered Accountants) Privacy Maturity Model (PMM). Albert thinks the model is a useful way to measure Treasure Box's ability to protect personal data. Albert has noticed that Treasure Box fails to meet the requirements of the highest level of maturity of this model; at his interview, Albert will pledge to assist the company with meeting this level in order to provide customers with the most rigorous security available.

Albert does want to show a positive outlook during his interview. He intends to praise the company's commitment to the security of customer and employee personal data against external threats. However, Albert worries about the high turnover rate within the company, particularly in the area of direct phone marketing. He sees many unfamiliar faces every day who are hired to do the marketing, and he often hears complaints in the lunch room regarding long hours and low pay, as well as what seems to be flagrant disregard for company procedures.

In addition, Treasure Box has had two recent security incidents. The company has responded to the incidents with internal audits and updates to security safeguards. However, profits still seem to be affected and anecdotal evidence indicates that many people still harbor mistrust. Albert wants to help the company recover. He knows there is at least one incident the public in unaware of, although Albert does not know the details. He believes the company's insistence on keeping the incident a secret could be a further detriment to its reputation. One further way that Albert wants to help Treasure Box regain its stature is by creating a toll-free number for customers, as well as a more efficient procedure for responding to customer concerns by postal mail.

In addition to his suggestions for improvement, Albert believes that his knowledge of the company's recent business maneuvers will also impress the interviewers. For example, Albert is aware of the company's intention to acquire a medical supply company in the coming weeks.

With his forward thinking, Albert hopes to convince the managers who will be interviewing him that he is right for the job.

On which of the following topics does Albert most likely need additional knowledge?

A.

The role of privacy in retail companies

A.

The role of privacy in retail companies

Answers
B.

The necessary maturity level of privacy programs

B.

The necessary maturity level of privacy programs

Answers
C.

The possibility of delegating responsibilities related to privacy

C.

The possibility of delegating responsibilities related to privacy

Answers
D.

The requirements for a managerial position with privacy protection duties

D.

The requirements for a managerial position with privacy protection duties

Answers
Suggested answer: B

Explanation:

The topic that Albert most likely needs additional knowledge on is the necessary maturity level of privacy programs. Albert thinks that the AICPA/CICA Privacy Maturity Model (PMM) is a useful way to measure Treasure Box's ability to protect personal data, and that the company should aim to meet the highest level of maturity of this model. However, Albert may not realize that the PMM is not a prescriptive or definitive standard for privacy programs, but rather a descriptive and flexible tool for self-assessment and improvement. The PMM does not require or expect organizations to achieve the highest level of maturity for all privacy practices, as this may not be feasible, realistic, or appropriate for their specific context, objectives, and risks. The PMM recognizes that different levels of maturity may be suitable for different organizations or different aspects of their privacy programs, depending on their needs and circumstances. Therefore, Albert should not assume that the highest level of maturity is always the best or the most rigorous option for privacy protection. Albert should learn more about how to use the PMM effectively and appropriately, and how to determine the optimal level of maturity for Treasure Box's privacy program.

The other options are not topics that Albert most likely needs additional knowledge on. Albert seems to have a good understanding of the role of privacy in retail companies, as he is aware of the importance of protecting customer and employee personal data, as well as complying with relevant laws and regulations. Albert also seems to have a good understanding of the possibility of delegating responsibilities related to privacy, as he plans to assist the company with meeting its privacy obligations and goals. Albert also seems to have a good understanding of the requirements for a managerial position with privacy protection duties, as he intends to demonstrate his knowledge, skills, and experience in this area during his interview.Reference:[AICPA/CICA Privacy Maturity Model]; [Privacy Maturity Model: How Mature Is Your Privacy Program?]

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