A new project has been commissioned within an organisation's finance department. The assigned business analyst has decided to produce a functional view model to help him understand the department's work-Modeling the functional view of the finance department is advantageous, as it does which of the following ?

Illustrates how processes work from beginning to end

Clarities who reports to who in the finance department

Shows how the finance department interacts with other departments

Illustrates how processes work from beginning to end

Explains how the finance department reacts to external events

ACOMP buys in and then re-bands electronic products for various markets, including selling on to the selling on to other wholesales. It finds that business processes need to be adapted to new circumstances in multiple markets very quickly. Recently, ACOMP has investigated what might help it adjust its internal processes more quickly.Which of the following would be MOST useful in helping ACOMP achieve this quick adjustment?

Harmon’s organizational model.

Standardised process modeling notation.

A trainee business analyst wishes to clarify what is meant by a task level description within the business process hierarchy. Which of the following is a task level description?

A Logistics team member uses a picking list to locate and pick each item on the order.

The customer finds the products they want on the company's website and places an order

The organisation has an online channel, so customers can order directly from its website.

The order is fulfilled by the company's Logistics team based at its central warehouse

A Logistics team member uses a picking list to locate and pick each item on the order.

LIoyd works as a counter supervisor in the local branch of a national bank. LIoyd is responsible for ensuring that the back’s cash machine has sufficient money.The money for the cash machine has to be from the back’s cash processing center, which supplies new and good quality banknotes. The cash machines can be topped-up with cash from the tills, but the poorer quality banknotes often cause the cash machine to jam.LIoyd has the check the machine’s cash levels and place an order for new notes by 3pm for delivery the following working day.Which is the BEST performance measure for the task Maintain cash machine level’s?

No orders to the cash processing center should be for cash to be used by the back tills.

100% of cash orders must be delivery by 3pm the same day.

100% of cash machine notes must be new notes.

No cash machine outages are experienced due to insufficient cash or poor quality notes.

The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual customers.The contractual arrangement between CCC and each company stipulates how quickly the phone should the answered (defined as a maximum number of rings) and the maximum number of calls the center will take each hour for the company. CCC also monitors the duration of calls, the actual number of calls per hour answered by each operator and how many calls to be escalated to the next level of support.Which of the following includes an internal and external performance measure?

Average duration of a call and the actual number of calls answered per hour

Actual number of calls answered per hour and the number of calls escalated

Time taken to answer the phone and the average duration of a call

Time taken to answer the phone and the maximum number of calls per hour for the company

Average duration of a call and the actual number of calls answered per hour

ANTAB specializes in manufacturing tablet computer, which are rebadged by its customers and sold under the customer’s brand name. Recently, some customer have suggested that a dual-boot tablet that can run more than one operating system would improve their competitive edge.This would require a significant change in the manufacturing process and will require a decision from senior management, supported by a business case.How would this suggestion by represented on an organization model of ANTAB’s business?

Factor in the external environment

The Rich Farms Shop has had an issue with its products. All regulatory requirements are met: however. Its ageing equipment is not providing the quality presentation that it advertises. A business analyst has been tasked with assembling a team to identify and recommend options to deal with this scenario.Who will be regarded as a supplier in this scenario?

The finance department that will manage the funds and budget for any investment project.

Organisations that the analyst will approach lo research and give feedback on new equipment technology.

The shareholders of Rich Farms Shop, who will have an input into any investment decision.

The finance department that will manage the funds and budget for any investment project.

The marketing department, who will ensure that the product and its marketing materials are aligned.

An organisation has an internal core IT section that delivers the infrastructure service to meet business demand. Application management is delegated to individual branches, which are located workwide. However, these application have to take into account infrastructure constraints.On the recommendation of the business analyst, the IT director proposed a standard approach to business process documentation.What will be then MAIN benefit of this approach to the organization?

Condition service implement: graphical notation will facilitate better understanding of performance bottlenecks.

Demonstration of best practice: showing standards that all other units should follow to achieve quality target.

Facilitate expansion: Core IT can take workwide responsibility for application management to ensure the integrity of working practices.

Efficient operation: standard notation will ensure the efficiency and effectiveness of worldwide processes.

Analysis has revealed that what the business wants in the future is radically different from how it currently operates How SHOULD the business analyst proceed from this point?

Develop an 'as is' model and define its problems before considering the 'to be' model

Identify potential improvements that can be made to the 'as is' model, to accommodate the 'to be' model

Do not develop a detailed 'as is' model, focus on developing a 'to be' model

Identify tasks within the 'as is' process that are working effectively and consider them for inclusion in the 'to be' model

A sports club rents out its playing field, the name tor this business process is 'book playing field'. If the playing field is available, the booking is accepted and the following steps are immediately undertaken by a staff member

The staff member records the booking on a planning chart (manual record),

Details of the booking are recorded on the club's computer system;

A new hooking record is created (manual record).

The amount of the deposit taken is recorded on the booking record (manual record);

The staff member records the booking on a planning chart (manual record),

An electronic booking confirmation is automatically sent to the customer,

A copy of the booking record is sent to the club manager (manual record) How SHOULD these steps be reflected on the swimlane for the business process 'book playing field?

Steps 1 and 2 will be in one task, steps 3. 4, 5 and 6 will be shown as separate tasks.

All steps will be shown as separate tasks

All steps will be included within one single task

Steps 1 and 2 will be in one task, steps 3 and 4 will be in a second task, steps 5 and 6 will be in a third task

Below is a business process model for a goods ordering process: What error has been made in this diagram?

The arrowed flow line from Complete order should go to check stock availability not to the decision diamond.

The arrowed flow mine from Fulfil order should go to the end node ( the bull eye) not to the task received:

The arrowed flow line from Complete order should go to check stock availability not to the decision diamond.

The task’Complete order’s should be In only one swimlane, as tasks straddling two swim lanes are not permitted.

The task’ Cancel order’ should be rename Order cancelled as by this point in the process the order has been cancelled.

The following is an activity diagram of a trail company’s rules determining ticket type. Two elements of the business rule shown are:All travel before 10am is at Full Fare and only Standard Ticket are issued.Off Peak tickets are issued for travel after 10am.What is another element of this rule?

During off Peak period, Railcard holders are entitled to a Discounted Standard fare.

Rail card holders are always entitled to a Discounted off Peak fare.

During off Peak period, Railcard holders are entitled to a Discounted Standard fare.

During Off periods, Railcard holder are entitled to Discounted off Peak fare.

Railcard holders are always entitled to a Disconnected Standard fare.

What is NOT clear from the following fragment of a business process model?

The barista gives the coffee to the customer

The payment is required before the coffee is made.

The initiating business event is Order Coffee.

The cashier instructs the barista.

The barista gives the coffee to the customer

Below is a high-level breakdown of a task associated with using an ATM. drafted by a business analyst:

User selects 'withdraw cash* option6- System ejects card

User inserts bank card2 System asks for PIN

User enters PIN4 System displays service options

User selects 'withdraw cash* option6- System ejects card

User collects printed receiptWhich optional or exceptional step is reflected in this detailed description?

A user inputting an incorrect PIN

The product enquiry process of a company is under investigation. The current process is an follows:

Confirm delivery date, Check with outbound logistics, the likely delivery data of the in-stock products to the price not being acceptable to the customer.

Take customer details: Name and address of the enquirer and preferred customer payment method.

Confirm stock availability: Check the computer system to see if the product required are in stock.

Confirm delivery date, Check with outbound logistics, the likely delivery data of the in-stock products to the price not being acceptable to the customer.

Go ahead with order: Place order for enquirers who have accepted the price and delivery date.What approach to improving business processes would bring an immediate improvement in this process?

When ordering goods from an online shop, a customer is given a choice of delivery methods. If the customer lives within certain qualifying locations, they can select same day delivery for an extra cost.Request of location the customer can choose to have their order delivered to their home for a change of £2 select a weekend delivery to their home for £6, or choose to have their order delivered to a local store to collect, which is free.Purchase of large products are dealt with by a separate delivery service, so customer are contacted once their order has been placed to arrange special delivery.What are the input for the task select delivery type?

The products the customer has bought and the customer's location

The customer's preferred delivery day and the customer's location

The customer's location and the customer's preferred delivery day

The products the customer has bought and the location of the local store

The products the customer has bought and the customer's location

A classic car racing club has regular race days. A business analyst has produced a series of 'to-be' business process models, showing re-designed tasks and process improvements these redesigned tasks and processes include:- Monitor race positions The real-time display of race positions and lap times.- Inspect cars Cars need to comply with racing regulations and experts are required to inspect cars both before and after a race- Restrict access to the cars and the pits needs to be restricted to selected people and these access restrictions need to be enforced- Comply with data protection legislation. All proposed record management systems must comply with government regulation concerning data storage and access.Which of these is a functional requirement of an IT solution?

Comply with data protection legislation

A local authority has declared that crime statistics will be publish every month, summarizing crimes in the are a. An additional report will be provided it a major including has been recorded by the police in that month. To fulfill this requirement, the policies performance team has initiated a process requiring all police units to send in detailed crime reports one week before the end of the month. This will allow time to validate, collate and issue the statistics required by the local authority. The statistics will be approved by the police before being released for publication.Required by the local authority. The statistics will be approved by the police board before released for publication.From the perspective of the police force, what would be considered a) an external event and b) internal event?

a) Detailed report submission. b) Local authority declaration

a) Major incident b) Crime statistics approval.

a) Crime statistics release b) Crime statistics submission

a) Major incident b) Major incident recording

Which of the fallowing statements concerning an internal process performance measure is INCORRECT?

Relates to customer expectations.

Is documented at the task level

Reflects key performance indicators.

Aligns with what the organisation wants to achieve

Relates to customer expectations.

A business analyst has documented the following description for the task ‘Mark Script

ELSE return to step 3 (re-enter student-id)

IF student fails10. THEN write feedback comments about the script11. ENDIF12. Indicate that script is fully marked13. System transfers marker fee amount to assessor’s account14. ENDDO- end of the mark script taskIf an activity diagram is drawn for this task, how many flows will there be to the final c1ompletion(Shown as a bull’s eye) of the diagram?

No Exit Suppliers has decided to implement a Commercial Off the Shelf (COTS) inventory management solution to improve its stock (Inventory) control Before the solution is implemented, all current stock levels and stock locations will be migrated into a related database to ensure that the solution starts with accurate information. Once the system is implemented, all stock movements will be tracked via barcode scanning technology.To ensure that the proposed solution is acceptable, which exceptional condition MUST be proved?

Inaccuracies in the migrated stock level can be corrected.

Stock levels cannot fall below the minimum stock reorder level.

Inaccuracies in the migrated stock level can be corrected.

Stock level is reduced when orders are dispatched.

Changes in stock level can be monitored on a daily basis.

Freddie's Sandwich Shop makes sandwiches to order, using the finest locally sourced ingredients.Freddie gets his bread from Country Bakes and the fillings for his sandwiches from Belle View Farms.Freddie's local approach has proved popular and many people now get their lunch from his shop. rather than from a branch of Wholegram Foods, which used to be the town's most popular sandwich shop.Freddie is expanding his business to provide catering for local organisations and has just won a contract to provide sandwich lunches for UK Systems Limited, the local headquarters of a highly successful computer company. However, Freddie is worried about the poor wheat harvest and the effect this might have on the cost of his bread. He has also heard that UK Systems Limited has lost a valuable contract to an overseas competitor In Harmon's organisational model, which of the following would provide inputs to internal processes?

Wholegrain Foods and concerns about the poor wheat harvest

Belle View Farms and concerns about the poor wheat harvest.

Country Bakes and UK Systems Limited

Country Bakes and Wholegrain Foods

Wholegrain Foods and concerns about the poor wheat harvest

BCS MBP18 Practice Test 1 - Free Online Exam Prep & Questions

Question 1 / 40

In order to identify potential improvements, a business analyst has been asked to document the current customer sales experience in a large, electrical superstore. Whilst shadowing a customer service advisor, a sale was lost because the advisor couldn't authorise a price discount for a customer, who had seen the product advertised at a lower price by a competitor. The customer advisor tried to discount the product to match the competitor's price but was unable to do so.

The customer service advisor explained that this discounting required management approval and. unfortunately, both managers authorised to do this were on their lunch break What element of the POPII model had caused the sale to fail?

Process.

People.

information.

Technology

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