Customers submit suggestions, questions, and cases to a company by using the following channels:
* Submitting a case in a customer service portal.
* Emailing a support mailbox.
* Calling a telephone number.
The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department.
You need to show the agents how the submissions are stored.
Which format is used for the submissions?

Question

Customers submit suggestions, questions, and cases to a company by using the following channels:

* Submitting a case in a customer service portal.

* Emailing a support mailbox.

* Calling a telephone number.

The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department.

You need to show the agents how the submissions are stored.

Which format is used for the submissions?

Saysha Vargas · Accepted Answer

<div style="font-size:12pt;font-family:Calibri, sans-serif;"><p style="margin:0;"> Queues</p></div>

Saysha Vargas · Answer

<div style="font-size:12pt;font-family:Calibri, sans-serif;"><p style="margin:0;"> Work items</p></div>

Saysha Vargas · Answer

Work orders

Saysha Vargas · Answer

<div style="font-size:12pt;font-family:Calibri, sans-serif;"><p style="margin:0;"> Activities</p></div>

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