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Question 3 - MS-700 discussion

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You have a Microsoft 365 E5 subscription that has Phone System enabled for all Microsoft Teams users.

You need to configure the Phone System to meet the following requirements:

Provide a virtual receptionist that connects callers to either a specific user or the help desk.

Route calls to the help desk on a First in, First out (FIFO) order.

Which two resources should you create? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A.

a call park policy

Answers
A.

a call park policy

B.

a call queue

Answers
B.

a call queue

C.

a voice routing policy

Answers
C.

a voice routing policy

D.

a group call pickup

Answers
D.

a group call pickup

E.

an auto attendant

Answers
E.

an auto attendant

F.

a calling policy

Answers
F.

a calling policy

Suggested answer: B, E

Explanation:

Reference:

https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue

https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue

asked 05/10/2024
Slawomir Kucharski
30 questions
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