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Question 11 - MS-700 discussion

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You company has a Microsoft 365 subscription that uses Phone System and Calling Plans.

You plan to implement a toll phone number for the helpdesk.

You need to implement the following call features for the helpdesk phone number:

Must include a greeting and hold music

Must bypass menu options when a call is established to the helpdesk

What two resources should you create? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A.

a call queue

Answers
A.

a call queue

B.

a call park

Answers
B.

a call park

C.

an auto attendant

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C.

an auto attendant

D.

a resource account

Answers
D.

a resource account

E.

a calling policy

Answers
E.

a calling policy

Suggested answer: A, D

Explanation:

Reference: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue

asked 05/10/2024
Thomas Drilling
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