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Question 131 - MS-721 discussion

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You have a Microsoft Teams Phone deployment.

You have a call queue named Customer Service.

You need to ensure that when the agents of Customer Service make calls, the outbound calling name appears as Contoso, and the caller ID shows the phone number of Customer Service. Other users must NOT be affected.

Which three actions should you perform? Each correct answer presents a part of the solution.

NOTE: Each correct selection is worth one point.

A.

From the Microsoft Teams admin center configure a new caller ID policy

Answers
A.

From the Microsoft Teams admin center configure a new caller ID policy

B.

Set Calling Party Name to the organization name.

Answers
B.

Set Calling Party Name to the organization name.

C.

From the Microsoft Teams admin center, modify the global (Org-wide default! caller ID policy.

Answers
C.

From the Microsoft Teams admin center, modify the global (Org-wide default! caller ID policy.

D.

Set Replace the caller ID with to Resource account

Answers
D.

Set Replace the caller ID with to Resource account

E.

Set Override the caller ID policy to On.

Answers
E.

Set Override the caller ID policy to On.

Suggested answer: A, D, E

Explanation:

You can manage caller ID policies by going to Voice > Caller ID policies in the Microsoft Teams admin center. You can use the global (Org-wide default) policy or create and assign custom policies. Users in your organization automatically get the global policy unless you create and assign a custom policy.

Create a custom caller ID policy

In the left navigation of the Microsoft Teams admin center, go to Voice > Caller ID policies. (A) Select Add.

Enter a name and description for the policy.

Turn on or off Block incoming caller ID and Override the caller ID policy. (E)

Enter a Calling Party Name.

Under Replace the caller ID with, set which caller ID is displayed for users by selecting one of the following: (D)

User's number: Display the user's number.

Anonymous: Display the caller ID as Anonymous.

Resource account: Set a resource account associated with an Auto Attendant or Call Queue.

If you choose Resource account, you're prompted to specify a resource account for the next field, called Replace the caller ID with this resource account. Only resource accounts with an assigned phone number will be displayed. If you just assigned a phone number to the resource account, it may take a few minutes before the resource account is available for selection.

7. Select Save.

Reference:

https://learn.microsoft.com/en-us/microsoftteams/caller-id-policies

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asked 05/10/2024
Liusel Herrera Garcia
43 questions
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