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To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?

A.

CTI route point

Answers
A.

CTI route point

B.

Agent IP phone

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B.

Agent IP phone

C.

Route pattern

Answers
C.

Route pattern

D.

Translation pattern

Answers
D.

Translation pattern

Suggested answer: A
asked 11/10/2024
Musoke Kamuzze
30 questions
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