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Cisco 500-444 Practice Test - Questions Answers
Question list
List of questions
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Question 1
Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPSprotocol is used to access the administration console or agent desktop in Cisco Finesse? (Choosetwo.)
Domain validation certificate
Digital certificate
Self-signed certificate
Certificate authority certificate
Root certificate
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesseadministration-guide-1151_chapter_01001.pdf
Question 2
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)
defined as Configuration Based
VMware vSphere is optional
VMware vCenter is required
defined as Rule Based
VMware vSphere is required
Question 3
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
CTI route point
Agent IP phone
Route pattern
Translation pattern
Question 4
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUB
VXML Gateway
CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
Question 5
What are two components of Cisco VOS? (Choose two.)
Finesse
CCE
CUIC
CVP E. ECE
Question 6
What are the Active and Configured CUIC Users for the 2K deployment model?
100/600
200/400
200/800
200/1200
Question 7
What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?
CUCM
CUBE
CVP
DNIS
Question 8
Where can the readiness for the CCE deployment be verified?
CCE Web Admin -inventory
CCE Web Admin -> Machines - inventory
CCE Web Admin -> Deployment Settings - Inventory
CCE Web Admin -> Infrastructure - Inventory
Question 9
Which protocol is used between ICM Central Controller and IVR/CUCM PG?
OCTI
Device Management Protocol (DMP)
SIP
ccagent
Question 10
Which three modes can implement single sign-on in PCCE? (Choose three.)
Non-SSO
SSO
ldS
ldP
SAML
Hybrid
Explanation:
SSO - Enable all agents and supervisors in the deployment for SSO.
Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-1261_chapter_01110.html
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