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Cisco 500-444 Practice Test - Questions Answers

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Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPSprotocol is used to access the administration console or agent desktop in Cisco Finesse? (Choosetwo.)

A.

Domain validation certificate

A.

Domain validation certificate

Answers
B.

Digital certificate

B.

Digital certificate

Answers
C.

Self-signed certificate

C.

Self-signed certificate

Answers
D.

Certificate authority certificate

D.

Certificate authority certificate

Answers
E.

Root certificate

E.

Root certificate

Answers
Suggested answer: C, D

Explanation:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesseadministration-guide-1151_chapter_01001.pdf

What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)

A.

defined as Configuration Based

A.

defined as Configuration Based

Answers
B.

VMware vSphere is optional

B.

VMware vSphere is optional

Answers
C.

VMware vCenter is required

C.

VMware vCenter is required

Answers
D.

defined as Rule Based

D.

defined as Rule Based

Answers
E.

VMware vSphere is required

E.

VMware vSphere is required

Answers
Suggested answer: A, E

To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?

A.

CTI route point

A.

CTI route point

Answers
B.

Agent IP phone

B.

Agent IP phone

Answers
C.

Route pattern

C.

Route pattern

Answers
D.

Translation pattern

D.

Translation pattern

Answers
Suggested answer: A

Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?

A.

CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUB

A.

CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUB

Answers
B.

VXML Gateway

B.

VXML Gateway

Answers
C.

CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway

C.

CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway

Answers
D.

CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

D.

CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

Answers
E.

CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

E.

CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

Answers
Suggested answer: C

What are two components of Cisco VOS? (Choose two.)

A.

Finesse

A.

Finesse

Answers
B.

CCE

B.

CCE

Answers
C.

CUIC

C.

CUIC

Answers
D.

CVP E. ECE

D.

CVP E. ECE

Answers
Suggested answer: A, C

What are the Active and Configured CUIC Users for the 2K deployment model?

A.

100/600

A.

100/600

Answers
B.

200/400

B.

200/400

Answers
C.

200/800

C.

200/800

Answers
D.

200/1200

D.

200/1200

Answers
Suggested answer: D

What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?

A.

CUCM

A.

CUCM

Answers
B.

CUBE

B.

CUBE

Answers
C.

CVP

C.

CVP

Answers
D.

DNIS

D.

DNIS

Answers
Suggested answer: B

Where can the readiness for the CCE deployment be verified?

A.

CCE Web Admin -inventory

A.

CCE Web Admin -inventory

Answers
B.

CCE Web Admin -> Machines - inventory

B.

CCE Web Admin -> Machines - inventory

Answers
C.

CCE Web Admin -> Deployment Settings - Inventory

C.

CCE Web Admin -> Deployment Settings - Inventory

Answers
D.

CCE Web Admin -> Infrastructure - Inventory

D.

CCE Web Admin -> Infrastructure - Inventory

Answers
Suggested answer: C

Which protocol is used between ICM Central Controller and IVR/CUCM PG?

A.

OCTI

A.

OCTI

Answers
B.

Device Management Protocol (DMP)

B.

Device Management Protocol (DMP)

Answers
C.

SIP

C.

SIP

Answers
D.

ccagent

D.

ccagent

Answers
Suggested answer: C

Which three modes can implement single sign-on in PCCE? (Choose three.)

A.

Non-SSO

A.

Non-SSO

Answers
B.

SSO

B.

SSO

Answers
C.

ldS

C.

ldS

Answers
D.

ldP

D.

ldP

Answers
E.

SAML

E.

SAML

Answers
F.

Hybrid

F.

Hybrid

Answers
Suggested answer: A, B, F

Explanation:

SSO - Enable all agents and supervisors in the deployment for SSO.

Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...

Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-1261_chapter_01110.html

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