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Question 1

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Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPSprotocol is used to access the administration console or agent desktop in Cisco Finesse? (Choosetwo.)

Question 2

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What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)

Question 3

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To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?

Question 4

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Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?

Question 5

(0)

What are two components of Cisco VOS? (Choose two.)

Question 6

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What are the Active and Configured CUIC Users for the 2K deployment model?

Question 7

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What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?

Question 8

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Where can the readiness for the CCE deployment be verified?

Question 9

(0)

Which protocol is used between ICM Central Controller and IVR/CUCM PG?

Question 10

(0)

Which three modes can implement single sign-on in PCCE? (Choose three.)

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Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?

What are the Active and Configured agent counts for the 2K deployment model?

Which three tools are used to download logs for CCE troubleshooting? (Choose three.)

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What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)

Which sync is triggered when an administrator performs any create, update, or delete operation on a specific configuration item?

What are two ways to deploy security certificates in CCE? (Choose two.)

Question 20 - 500-444 discussion

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How is a call assigned to a call type in the PCCE system?

A.

when the call terminates, and data is written to the Cisco TCD table

B.

when the call is first post-routed from Cisco Unified Customer Voice Portal

C.

when the call is routed to an agent

D.

when a call-routing script hits the first Queue to Skill Group node

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asked 11/10/2024

Jim Swift

37 questions

User

Your answer: A B C D

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