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Question 1

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Which stakeholder works directly with the customer executives to ensure that their business outcomes are aligned with and achieved using purchased solutions?

Question 2

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The customer purchased a solution with a specific use case in mind but has not yet expressed interest in additional use cases. Which two actions gain their commitment to add use cases? (Choose two.)

Question 3

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What is a purpose of a customer stakeholder map?

Question 4

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Which definition of customer success is true?

Question 5

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Which statement describes the difference between customer success and customer sales?

Question 6

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Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)

Question 7

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Which type of KPI is of the most interest to Customer Success?

Question 8

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A Customer Success Manager is creating an adoption campaign for a customer. Where should the campaign focus to identify expand opportunities?

Question 9

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How does the Customer Success Manager identify the product and solutions purchased by a customer?

Question 10

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What is a lagging indicator?

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Related questions

What is a purpose of a customer stakeholder map?

Which type of KPI is of the most interest to Customer Success?

What is a technical adoption barrier?

Which definition of a use case is true?

Which analysis model is used to better understand the customer business environment?

A Customer Success Manager is creating an adoption campaign for a customer. Where should the campaign focus to identify expand opportunities?

What is the value proposition of customer success for customers?

Refer to the exhibit. Which action should the Customer Success Manager take to improve the health index of Company B?

Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

What is a lagging indicator?

Question 39 - 820-605 discussion

Report

What is an objective of the Customer Success Manager?

A.

make decisions on behalf of the customer to reduce time to value

B.

train customers to ensure they understand the full capabilities of the solution

C.

help customers recognize the self-service model

D.

solve customer problems to attain business outcomes

Show Answer

asked 11/10/2024

Jaimie Korik-Read

43 questions

User

Your answer: A B C D

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