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Cisco 820-605 Practice Test - Questions Answers

List of questions

Question 1

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Which stakeholder works directly with the customer executives to ensure that their business outcomes are aligned with and achieved using purchased solutions?

Renewals Manager

Renewals Manager

Product Sales Specialist

Product Sales Specialist

Account Manager

Account Manager

Customer Success Manager

Customer Success Manager

Suggested answer: D
asked 11/10/2024
mahdis khaledi
46 questions

Question 2

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The customer purchased a solution with a specific use case in mind but has not yet expressed interest in additional use cases. Which two actions gain their commitment to add use cases? (Choose two.)

Identify target outcomes based on known challenges to demonstrate how a new use case could help achieve them.

Identify target outcomes based on known challenges to demonstrate how a new use case could help achieve them.

Recognize tools that compete with the expansion opportunity and offer discounts to switch.

Recognize tools that compete with the expansion opportunity and offer discounts to switch.

Conduct a discovery session to uncover their additional pain points.

Conduct a discovery session to uncover their additional pain points.

Provide additional training on the current use case to drive adoption.

Provide additional training on the current use case to drive adoption.

Present case studies that outline the benefits they achieved and highlight compelling metrics.

Present case studies that outline the benefits they achieved and highlight compelling metrics.

Suggested answer: A, D
asked 11/10/2024
Bart Hakstege
38 questions

Question 3

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What is a purpose of a customer stakeholder map?

to create a communication plan

to create a communication plan

to build a product roadmap

to build a product roadmap

to establish a training plan

to establish a training plan

to identify the critical elements of customer culture

to identify the critical elements of customer culture

Suggested answer: A
asked 11/10/2024
Dylan Johnson
42 questions

Question 4

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Which definition of customer success is true?

It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Suggested answer: A
asked 11/10/2024
vladimir tolkunov
34 questions

Question 5

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Which statement describes the difference between customer success and customer sales?

Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.

Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.

Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about making sure the customer deploys the solution within an effective timeline.

Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about making sure the customer deploys the solution within an effective timeline.

Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about expanding the customer's portfolio.

Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about expanding the customer's portfolio.

Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

Suggested answer: A
asked 11/10/2024
Joel Vasco Rodriguez
45 questions

Question 6

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Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)

completion of customer training

completion of customer training

identification of customer business outcomes

identification of customer business outcomes

review of product roadmap

review of product roadmap

scheduling of Quarterly Success Review

scheduling of Quarterly Success Review

alignment of key stakeholders

alignment of key stakeholders

Suggested answer: B, E
asked 11/10/2024
Sathiyaraj Arulprakasam
47 questions

Question 7

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Which type of KPI is of the most interest to Customer Success?

business KPIs that define progress to the Business Outcome

business KPIs that define progress to the Business Outcome

sales KPIs for revenue generation

sales KPIs for revenue generation

IT services KPIs for operations

IT services KPIs for operations

OPEX KPIs that define the operational costs of the company

OPEX KPIs that define the operational costs of the company

Suggested answer: A
asked 11/10/2024
Carol Mejía
33 questions

Question 8

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A Customer Success Manager is creating an adoption campaign for a customer. Where should the campaign focus to identify expand opportunities?

Increase solution discount.

Increase solution discount.

Identify workshops that could optimize performance.

Identify workshops that could optimize performance.

Explore additional use cases to achieve business outcomes.

Explore additional use cases to achieve business outcomes.

Confirm all required items have been purchased.

Confirm all required items have been purchased.

Suggested answer: C
asked 11/10/2024
Abel Galleguillos
39 questions

Question 9

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How does the Customer Success Manager identify the product and solutions purchased by a customer?

Baseline products and solutions with the account team

Baseline products and solutions with the account team

Check sales for the customer pipeline to record products and solutions

Check sales for the customer pipeline to record products and solutions

Tour facility with the customer to catalog products and solutions

Tour facility with the customer to catalog products and solutions

Review statement of work to archive products and solutions mentioned

Review statement of work to archive products and solutions mentioned

Suggested answer: D
asked 11/10/2024
Mary Andreou
46 questions

Question 10

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What is a lagging indicator?

increase in the number of trained users

increase in the number of trained users

adoption of a product

adoption of a product

development of a new product

development of a new product

increase in the net promoter score

increase in the net promoter score

Suggested answer: D
asked 11/10/2024
Matthew Wunder
42 questions
Total 149 questions
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