Cisco 820-605 Practice Test - Questions Answers

Identify target outcomes based on known challenges to demonstrate how a new use case could help achieve them.

Recognize tools that compete with the expansion opportunity and offer discounts to switch.

Conduct a discovery session to uncover their additional pain points.

Provide additional training on the current use case to drive adoption.

Present case studies that outline the benefits they achieved and highlight compelling metrics.

to create a communication plan

to build a product roadmap

to establish a training plan

to identify the critical elements of customer culture

It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.

Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about making sure the customer deploys the solution within an effective timeline.

Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about expanding the customer's portfolio.

Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

completion of customer training

identification of customer business outcomes

review of product roadmap

scheduling of Quarterly Success Review

alignment of key stakeholders

business KPIs that define progress to the Business Outcome

sales KPIs for revenue generation

IT services KPIs for operations

OPEX KPIs that define the operational costs of the company

Increase solution discount.

Identify workshops that could optimize performance.

Explore additional use cases to achieve business outcomes.

Confirm all required items have been purchased.

Baseline products and solutions with the account team

Check sales for the customer pipeline to record products and solutions

Tour facility with the customer to catalog products and solutions

Review statement of work to archive products and solutions mentioned

increase in the number of trained users

adoption of a product

development of a new product

increase in the net promoter score