Cisco 820-605 Practice Test - Questions Answers, Page 4
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What is a financial implication of churn?
loss of revenue
increased production
reduced product utilization
contract expansion
Which activity reduces the risk of churn?
expanding the customer footprint
lowering the service level
providing a discount on renewal
educating on product features
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success?
Administer twice-yearly student and staff surveys with two question related to IT
Measure the number of complaints raised by students
Use a combination of tailored surveys and IT tools-based metrics
Implement staff Super Users to provide feedback
DRAG DROP
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.
Which Customer Success activity is critical from the supplier perspective?
identifying opportunities for sales expansion
driving full adoption of the company's technology across all supported solutions
ensuring the customer has a success plan and is achieving each milestone in a timely manner
listening carefully to the customer's feedback and taking actions so the company's solutions can be improved
What is a lagging indicator of the customer achieving the value proposition?
product deployment
contract renewal
decrease in the number of problem reports
movement to evaluate stage
Which analysis model is used to better understand the customer business environment?
dashboard
SWOT
renewal contract
RACI
What is a financial implication of churn?
increase in service level
decrease in subscription
expansion of contract
decrease in discounts
What is an objective of the Customer Success Manager?
make decisions on behalf of the customer to reduce time to value
train customers to ensure they understand the full capabilities of the solution
help customers recognize the self-service model
solve customer problems to attain business outcomes
DRAG DROP
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. Select and Place:
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