Cisco 820-605 Practice Test - Questions Answers, Page 3
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What is a key driver that is creating the need for customer success?
financial resources
subscription economy
advanced specializations
portfolio management
Why should a customer's success be documented?
to establish KPIs that measure success
to document roles and responsibilities for project management
to provide awareness of the value achieved by the solution
to provide expansion opportunities for the sales team
What is the main objective of customer success?
customer's return on investment
known and unknown features of product and solutions
customer's reduction of risk
outcomes customers are trying to achieve
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media. In which stage is the customer?
Adoption
Optimize
Expand
Advocate
What are two examples of leveraging data to identify a customer barrier? (Choose two.)
evaluating feedback from the customer operations team
providing training recommendations
reviewing installed base details
consulting the health index
noting change in customer executive team
Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?
descriptive
diagnostic
prescriptive
predictive
What is the best method to measure customer consumption of technology?
telemetry and analytics
recurring revenue management
enterprise CRM and incident management
content management
How are operating expenses (OpEx) different from capital expenses (CapEx)?
OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.
OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.
OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.
OpEx has depreciation, while there is no deprecation with CapEx.
What is the value proposition of customer success for customers?
incremental rewards
business vision support
technical assistance prioritization
external publicity
Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?
increase in new subscribers or increase in end users
number of incidents reported or number of compliance issues
reduction in headcount or operational support costs
customer and employee feedback
number of activities completed or increase in direct time
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