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Cisco 820-605 Practice Test - Questions Answers, Page 3
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Question 21
What is a key driver that is creating the need for customer success?
financial resources
subscription economy
advanced specializations
portfolio management
Question 22
Why should a customer's success be documented?
to establish KPIs that measure success
to document roles and responsibilities for project management
to provide awareness of the value achieved by the solution
to provide expansion opportunities for the sales team
Question 23
What is the main objective of customer success?
customer's return on investment
known and unknown features of product and solutions
customer's reduction of risk
outcomes customers are trying to achieve
Question 24
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media. In which stage is the customer?
Adoption
Optimize
Expand
Advocate
Question 25
What are two examples of leveraging data to identify a customer barrier? (Choose two.)
evaluating feedback from the customer operations team
providing training recommendations
reviewing installed base details
consulting the health index
noting change in customer executive team
Question 26
Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?
descriptive
diagnostic
prescriptive
predictive
Question 27
What is the best method to measure customer consumption of technology?
telemetry and analytics
recurring revenue management
enterprise CRM and incident management
content management
Question 28
How are operating expenses (OpEx) different from capital expenses (CapEx)?
OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.
OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.
OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.
OpEx has depreciation, while there is no deprecation with CapEx.
Question 29
What is the value proposition of customer success for customers?
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Question 30
Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?
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