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Cisco 820-605 Practice Test - Questions Answers, Page 9

List of questions

Question 81

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A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?

Share the company's organizational chart with the support team.

Share the company's organizational chart with the support team.

Provide customers with relevant use cases for the purchased solution.

Provide customers with relevant use cases for the purchased solution.

Ensure that the customer knows the point of contact for product training.

Ensure that the customer knows the point of contact for product training.

Clarify roles and responsibilities with the stakeholders.

Clarify roles and responsibilities with the stakeholders.

Suggested answer: D
asked 11/10/2024
Liaqat Bashir
31 questions

Question 82

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What is a business adoption barrier?

solution is not implemented

solution is not implemented

customer lacks technical knowledge

customer lacks technical knowledge

services are unpurchased

services are unpurchased

lack of customer stakeholder

lack of customer stakeholder

Suggested answer: A
asked 11/10/2024
Jagatnata Gurusinga
38 questions

Question 83

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What is a technical adoption barrier?

lack of integration with other products

lack of integration with other products

underutilization of licenses

underutilization of licenses

untrained customer user group

untrained customer user group

customer not measuring product value

customer not measuring product value

Suggested answer: A
asked 11/10/2024
Akash Patel
40 questions

Question 84

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The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

Create a new Health Index dashboard with the Sales team.

Create a new Health Index dashboard with the Sales team.

Evaluate the customer's expertise in managing the purchased solution.

Evaluate the customer's expertise in managing the purchased solution.

Examine solution pricing with the Renewals Manager.

Examine solution pricing with the Renewals Manager.

Schedule Quarterly Business Review with the new leadership team.

Schedule Quarterly Business Review with the new leadership team.

Review the original business case and reassess desired outcomes with the new leadership team.

Review the original business case and reassess desired outcomes with the new leadership team.

Suggested answer: D, E
asked 11/10/2024
MARCONDES SANTOS
34 questions

Question 85

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Which factor delays time to value?

unreviewed Success Plan

unreviewed Success Plan

unpaid invoice

unpaid invoice

loss of project sponsor

loss of project sponsor

negative Net Promoter Score

negative Net Promoter Score

Suggested answer: C
asked 11/10/2024
Christian Weber
33 questions

Question 86

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In which lifecycle stage would a lack of skilled resources be identified as a barrier?

sales proof of concept

sales proof of concept

late-stage adoption

late-stage adoption

early-stage adoption

early-stage adoption

solution renewal

solution renewal

Suggested answer: C
asked 11/10/2024
Glen Teis
34 questions

Question 87

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What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

technical

technical

business

business

operational

operational

corporate culture

corporate culture

Suggested answer: C
asked 11/10/2024
Tomasz Woloszczak
36 questions

Question 88

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What are the sources used to identify barriers?

customer, product, usage

customer, product, usage

people, plan, process

people, plan, process

success plan, tools, training

success plan, tools, training

people, process, tools

people, process, tools

Suggested answer: D
asked 11/10/2024
Longin Winconek
39 questions

Question 89

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The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

Review the original sales proposal with the sales team.

Review the original sales proposal with the sales team.

Evaluate the customer's expertise in managing the purchased solution.

Evaluate the customer's expertise in managing the purchased solution.

Offer discounts on new products to gain the interest of the new leadership.

Offer discounts on new products to gain the interest of the new leadership.

Address and resolve all technical issues.

Address and resolve all technical issues.

Review the original business case and reassess desired outcomes with the new leadership

Review the original business case and reassess desired outcomes with the new leadership

Suggested answer: B, E
asked 11/10/2024
jim eagleton
34 questions

Question 90

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A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

Contact the services team and request that they reach out to the customer and address the solution

Contact the services team and request that they reach out to the customer and address the solution

Make the renewals manager aware that the one solution is not fully implemented

Make the renewals manager aware that the one solution is not fully implemented

Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

No action is needed because the customer will likely renew, and the issue can be addressed after the renewal

No action is needed because the customer will likely renew, and the issue can be addressed after the renewal

Suggested answer: C
asked 11/10/2024
Daniel Kuzmanovski
34 questions
Total 149 questions
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