Cisco 820-605 Practice Test - Questions Answers, Page 11

Refer to the exhibit.

Which initial action does a Customer Success Manager take?

Which expense is an operating expense (OPEX)?

A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?

In which stage does the Customer Success Manager initially validate stakeholders?

DRAG DROP

The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success Manager take first?

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)