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Cisco 820-605 Practice Test - Questions Answers, Page 12
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Question 111
Which tool is used by Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?
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Question 112
You notice a decline over time in your customer's usage of your product. Which action do you consider?
Question 113
Which two actions are critical when communicating with executives? (Choose two.)
Question 114
Which two results of a successful customer onboarding stage are the most important? (Choose two.)
Question 115
DRAG DROP
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Question 116
What is the purpose of capturing moments of success with a customer?
Question 117
Which perspectives are covered in a balanced scorecard?
Question 118
Which action should a Customer Success Manager take when the product utilization score is not improving?
Question 119
A customer is concerned that a lot of data is presented during quarterly business reviews, but not many insights. Which action resolves this issue?
Question 120
From a Customer Success perspective, which reason to monitor your customer's health is the most important?
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