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Cisco 820-605 Practice Test - Questions Answers, Page 12

List of questions

Question 111

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Which tool is used by Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

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Question 112

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You notice a decline over time in your customer's usage of your product. Which action do you consider?

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Question 113

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Which two actions are critical when communicating with executives? (Choose two.)

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Question 114

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Which two results of a successful customer onboarding stage are the most important? (Choose two.)

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Question 115

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DRAG DROP

The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.


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Question 116

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What is the purpose of capturing moments of success with a customer?

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Question 117

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Which perspectives are covered in a balanced scorecard?

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Question 118

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Which action should a Customer Success Manager take when the product utilization score is not improving?

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Question 119

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A customer is concerned that a lot of data is presented during quarterly business reviews, but not many insights. Which action resolves this issue?

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Question 120

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From a Customer Success perspective, which reason to monitor your customer's health is the most important?

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Total 149 questions
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