Cisco 820-605 Practice Test - Questions Answers, Page 12
List of questions
Question 111
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Which tool is used by Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?
Question 112
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You notice a decline over time in your customer's usage of your product. Which action do you consider?
Question 113
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Which two actions are critical when communicating with executives? (Choose two.)
Question 114
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Which two results of a successful customer onboarding stage are the most important? (Choose two.)
Question 115
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DRAG DROP
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Question 116
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What is the purpose of capturing moments of success with a customer?
Question 117
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Which perspectives are covered in a balanced scorecard?
Question 118
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Which action should a Customer Success Manager take when the product utilization score is not improving?
Question 119
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A customer is concerned that a lot of data is presented during quarterly business reviews, but not many insights. Which action resolves this issue?
Question 120
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From a Customer Success perspective, which reason to monitor your customer's health is the most important?
Question