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Cisco 820-605 Practice Test - Questions Answers, Page 14

List of questions

Question 131

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A customer has six technical support cases open that are related to user connectivity that have negatively impacted the customer health scores for product quality and customer sentiment. After the Customer Success Manager assesses the business impact, which action creates a mitigation plan?

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Question 132

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Refer to the exhibit.

Cisco 820-605 image Question 132 120011 10112024185511000000

Which action should the Customer Success Manager take to improve the health index of Company A?

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Question 133

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Who confirms the use cases targeted in a Customer Success Plan?

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Question 134

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Which outcome is the best that a Customer Success Manager can achieve for a customer?

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Question 135

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Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)

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Question 136

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What is a leading indicator of adoption in the healthscore?

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Question 137

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What is the financial implication of churn?

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Question 138

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Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?

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Question 139

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Which scenario represents a use case expand opportunity?

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Question 140

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As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

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Total 149 questions
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