Cisco 820-605 Practice Test - Questions Answers, Page 14
List of questions
Question 131
![Export Export](https://examgecko.com/assets/images/icon-download-24.png)
A customer has six technical support cases open that are related to user connectivity that have negatively impacted the customer health scores for product quality and customer sentiment. After the Customer Success Manager assesses the business impact, which action creates a mitigation plan?
Question 132
![Export Export](https://examgecko.com/assets/images/icon-download-24.png)
Refer to the exhibit.
Which action should the Customer Success Manager take to improve the health index of Company A?
Question 133
![Export Export](https://examgecko.com/assets/images/icon-download-24.png)
Who confirms the use cases targeted in a Customer Success Plan?
Question 134
![Export Export](https://examgecko.com/assets/images/icon-download-24.png)
Which outcome is the best that a Customer Success Manager can achieve for a customer?
Question 135
![Export Export](https://examgecko.com/assets/images/icon-download-24.png)
Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)
Question 136
![Export Export](https://examgecko.com/assets/images/icon-download-24.png)
What is a leading indicator of adoption in the healthscore?
Question 137
![Export Export](https://examgecko.com/assets/images/icon-download-24.png)
What is the financial implication of churn?
Question 138
![Export Export](https://examgecko.com/assets/images/icon-download-24.png)
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?
Question 139
![Export Export](https://examgecko.com/assets/images/icon-download-24.png)
Which scenario represents a use case expand opportunity?
Question 140
![Export Export](https://examgecko.com/assets/images/icon-download-24.png)
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?
Question