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Cisco 820-605 Practice Test - Questions Answers, Page 13

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Question 121

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Refer to the exhibit.

Cisco 820-605 image Question 121 120000 10112024185511000000

The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

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Question 122

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The Chief Information Officer (CIO) of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed for over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

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Question 123

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From a Customer Success perspective, why should the customer's health be monitored?

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Question 124

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Which two outcomes are expansion opportunities within customer success? (Choose two.)

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Question 125

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In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

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Question 126

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What are two examples of expand opportunities? (Choose two.)

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Question 127

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What is a type of expansion opportunity?

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Question 128

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Which two actions are in adoption campaign? (Choose two.)

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Question 129

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Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two.)

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Question 130

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Which activity should happen after successful customer value realization?

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