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Cisco 820-605 Practice Test - Questions Answers, Page 10

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Question 91

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What are two adoption barriers? (Choose two.)

gaps in the account baseline

gaps in the account baseline

unused customer success support

unused customer success support

lack of resources

lack of resources

loss of project sponsor

loss of project sponsor

lack of expansion

lack of expansion

Suggested answer: C, D
asked 11/10/2024
Randhir Singh
37 questions

Question 92

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Which topics must be covered during a Quarterly Success Review to ensure that outcomes are achieved?

the success plan, the agreed priorities, and the planned outcomes

the success plan, the agreed priorities, and the planned outcomes

technical support cases in flight and support options

technical support cases in flight and support options

stakeholder mapping and planned training sessions

stakeholder mapping and planned training sessions

upcoming contract renewal and expansion opportunities

upcoming contract renewal and expansion opportunities

Suggested answer: A
asked 11/10/2024
fabio josca
34 questions

Question 93

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What is the role of a subject matter expert in the Customer Success process?

accelerates customer value realization

accelerates customer value realization

challenges the status quo

challenges the status quo

drives adoption

drives adoption

shares industry trends

shares industry trends

Suggested answer: B
asked 11/10/2024
alejandro capel
49 questions

Question 94

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What are two expectations of the Quarterly Success Review? (Choose two.)

Consider upgrades to support existing solutions.

Consider upgrades to support existing solutions.

Track key performance indicators or milestones.

Track key performance indicators or milestones.

Offer additional license purchases.

Offer additional license purchases.

Align with customer's critical business objectives.

Align with customer's critical business objectives.

Negotiate the level of discount in a solution expansion.

Negotiate the level of discount in a solution expansion.

Suggested answer: B, D
asked 11/10/2024
Gerrit Struik
54 questions

Question 95

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What are two expected outcomes of the customer onboard stage? (Choose two.)

opportunities for advocacy shared

opportunities for advocacy shared

stakeholders identified

stakeholders identified

business outcomes with KPI metrics identified

business outcomes with KPI metrics identified

training sessions for end users planned

training sessions for end users planned

network diagrams provided

network diagrams provided

Suggested answer: B, C
asked 11/10/2024
Volkan Ozsoy
34 questions

Question 96

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The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

cost efficiency

cost efficiency

employee satisfaction

employee satisfaction

time to market

time to market

business growth

business growth

sustainability

sustainability

Suggested answer: C, D
asked 11/10/2024
leconte maxime
36 questions

Question 97

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A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?

Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.

Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.

Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.

Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.

Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.

Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.

Research the best training available for this new technology and ensure as many IT staff as possible attend the training.

Research the best training available for this new technology and ensure as many IT staff as possible attend the training.

Suggested answer: A
asked 11/10/2024
Timothy Smith
38 questions

Question 98

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The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

Suggest that the customer replace their existing staff

Suggest that the customer replace their existing staff

Provide the customer with a chargeable deployment service

Provide the customer with a chargeable deployment service

Re-enforce the time to value of the solution

Re-enforce the time to value of the solution

Give the customer a discount on a future purchase

Give the customer a discount on a future purchase

Suggested answer: C
asked 11/10/2024
Andrea Ciovati
41 questions

Question 99

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You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

Engage with the account team to understand the expansion opportunities

Engage with the account team to understand the expansion opportunities

Perform a deep analysis of all the sales orders to the past 24 months

Perform a deep analysis of all the sales orders to the past 24 months

Build an understanding of your customer's business and market trends and priorities

Build an understanding of your customer's business and market trends and priorities

Speak the internal contacts to understand the customer sentiment and outstanding escalations

Speak the internal contacts to understand the customer sentiment and outstanding escalations

Suggested answer: C
asked 11/10/2024
Casie Clements
37 questions

Question 100

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You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

Engage with the account team to understand the expansion opportunities

Engage with the account team to understand the expansion opportunities

Perform a deep analysis of all the sales orders to the past 24 months

Perform a deep analysis of all the sales orders to the past 24 months

Build an understanding of your customer's business and market trends and priorities

Build an understanding of your customer's business and market trends and priorities

Speak the internal contacts to understand the customer sentiment and outstanding escalations

Speak the internal contacts to understand the customer sentiment and outstanding escalations

Suggested answer: C
asked 11/10/2024
Aparecido Lemos
34 questions
Total 149 questions
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