Cisco 820-605 Practice Test - Questions Answers, Page 15
List of questions
Question 141
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While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use minimally. What is the nextstep the Customer Success Manager should take after this conversation?
Question 142
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Which two actions should be taken when a customer's usage is in decline? (Choose two.)
Question 143
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Refer to the exhibit.
Which action should the Customer Success Manager take to improve the health index of Company B?
Question 144
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At which lifecycle stage does the Customer Success Manager identify the solution purchased?
Question 145
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What are two customer advantages of purchasing subscription licenses? (Choose two.)
Question 146
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Refer to the exhibit.
What is the concern for a Customer Success Manager within this task of the RACI matrix?
Question 147
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Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
Question 148
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What should be the primary source of information about a customer's current adoption barriers?
Question 149
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What is the value proposition of customer success for customers?
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