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Cisco 820-605 Practice Test - Questions Answers, Page 15

List of questions

Question 141

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While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use minimally. What is the nextstep the Customer Success Manager should take after this conversation?

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Question 142

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Which two actions should be taken when a customer's usage is in decline? (Choose two.)

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Question 143

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Refer to the exhibit.

Cisco 820-605 image Question 143 120022 10112024185511000000

Which action should the Customer Success Manager take to improve the health index of Company B?

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Question 144

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At which lifecycle stage does the Customer Success Manager identify the solution purchased?

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Question 145

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What are two customer advantages of purchasing subscription licenses? (Choose two.)

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Question 146

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Refer to the exhibit.

Cisco 820-605 image Question 146 120025 10112024185511000000

What is the concern for a Customer Success Manager within this task of the RACI matrix?

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Question 147

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Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

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Question 148

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What should be the primary source of information about a customer's current adoption barriers?

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Question 149

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What is the value proposition of customer success for customers?

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Total 149 questions
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Related questions

What is a purpose of a customer stakeholder map?
What are two adoption barriers? (Choose two.)
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Refer to the exhibit. Which action should the Customer Success Manager take to improve the health index of Company B?
What is the customer success objective of a Quarterly Success Review?
Which factor delays time to value?
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Which definition of a use case is true?
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