Cisco 820-605 Practice Test - Questions Answers, Page 15

List of questions
Question 141

While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use minimally. What is the nextstep the Customer Success Manager should take after this conversation?
Question 142

Which two actions should be taken when a customer's usage is in decline? (Choose two.)
Question 143

Refer to the exhibit.
Which action should the Customer Success Manager take to improve the health index of Company B?
Question 144

At which lifecycle stage does the Customer Success Manager identify the solution purchased?
Question 145

What are two customer advantages of purchasing subscription licenses? (Choose two.)
Question 146

Refer to the exhibit.
What is the concern for a Customer Success Manager within this task of the RACI matrix?
Question 147

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
Question 148

What should be the primary source of information about a customer's current adoption barriers?
Question 149

What is the value proposition of customer success for customers?
Question