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Cisco 820-605 Practice Test - Questions Answers, Page 15
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Question 141
While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use minimally. What is the nextstep the Customer Success Manager should take after this conversation?
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Question 142
Which two actions should be taken when a customer's usage is in decline? (Choose two.)
Question 143
Refer to the exhibit.
Which action should the Customer Success Manager take to improve the health index of Company B?
Question 144
At which lifecycle stage does the Customer Success Manager identify the solution purchased?
Question 145
What are two customer advantages of purchasing subscription licenses? (Choose two.)
Question 146
Refer to the exhibit.
What is the concern for a Customer Success Manager within this task of the RACI matrix?
Question 147
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
Question 148
What should be the primary source of information about a customer's current adoption barriers?
Question 149
What is the value proposition of customer success for customers?
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