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Cisco 820-605 Practice Test - Questions Answers, Page 7

List of questions

Question 61

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Which element evaluates a customer outcome?

key performance indicators

key performance indicators

milestones

milestones

metrics

metrics

benchmarks

benchmarks

Suggested answer: A
asked 11/10/2024
monet washington
35 questions

Question 62

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Which action should betaken when new company leadership is forcing a competitor's solution?

Recheck the value realized by the current solution.

Recheck the value realized by the current solution.

Demonstrate how the current solution is a lower-cost solution than competitors.

Demonstrate how the current solution is a lower-cost solution than competitors.

Hold an executive briefing to evaluate risks of the proposed solution.

Hold an executive briefing to evaluate risks of the proposed solution.

Tell the new leadership about the long-standing relationship between two companies.

Tell the new leadership about the long-standing relationship between two companies.

Suggested answer: C
asked 11/10/2024
Eduardo Efren Flores Riofrio
38 questions

Question 63

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Refer to the exhibit.

Cisco 820-605 image Question 63 119942 10112024185510000000

Based on the stage and health reflected, what must be the first priority of the success plan?

Design and propose a discount on product G.

Design and propose a discount on product G.

Contact and collaborate with the individuals involved in the onboarding of product E.

Contact and collaborate with the individuals involved in the onboarding of product E.

Offer and encourage the opportunity for the customer to participate in a success story for product F.

Offer and encourage the opportunity for the customer to participate in a success story for product F.

Identify and document barriers that impact product C.

Identify and document barriers that impact product C.

Suggested answer: D
asked 11/10/2024
Ryan Edwards
38 questions

Question 64

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What is the purpose of targeted use cases?

They highlight the product differentiation from a competitor.

They highlight the product differentiation from a competitor.

They define how a solution is applied to enable a desired outcome.

They define how a solution is applied to enable a desired outcome.

They function without the purchase of additional services.

They function without the purchase of additional services.

They provide customers with ways to take advantage of additional features.

They provide customers with ways to take advantage of additional features.

Suggested answer: B
asked 11/10/2024
Leon Chukwuma
30 questions

Question 65

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How can Customer Success Plan tracking drive additional license purchases?

The Success Plan tracks the mean time to failure of the solution.

The Success Plan tracks the mean time to failure of the solution.

The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.

The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.

The Success Plan tracks gains in user productivity and communicates this back to the business.

The Success Plan tracks gains in user productivity and communicates this back to the business.

The Success Plan tracks the number of technical support cases opened.

The Success Plan tracks the number of technical support cases opened.

Suggested answer: C
asked 11/10/2024
Juan Tovar
38 questions

Question 66

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As a Customer Success Manager, what is the most important metric to uncover during onboarding?

cost

cost

value

value

benefit

benefit

customer relationship

customer relationship

Suggested answer: B
asked 11/10/2024
Juan Contreras
36 questions

Question 67

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On which two objectives should communication with customer executives focus? (Choose two.)

return on investment

return on investment

product improvement

product improvement

new sales

new sales

user training

user training

time to value

time to value

Suggested answer: A, E
asked 11/10/2024
Yan Nguyen
32 questions

Question 68

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What is the order of the key elements of process improvement for Customer Success?

measure, define, analyze, control, improve

measure, define, analyze, control, improve

define, measure, analyze, improve, control

define, measure, analyze, improve, control

define, analyze, measure, improve, control

define, analyze, measure, improve, control

analyze, define, measure, control, improve

analyze, define, measure, control, improve

Suggested answer: B
asked 11/10/2024
Angel Castillo
32 questions

Question 69

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A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?

Engage with the account team to understand the expansion opportunities.

Engage with the account team to understand the expansion opportunities.

Perform a deep analysis of all the sales orders to the past 24 months.

Perform a deep analysis of all the sales orders to the past 24 months.

Document customer's current technical escalations.

Document customer's current technical escalations.

Speak the internal contacts to understand the customer's priorities and sentiment.

Speak the internal contacts to understand the customer's priorities and sentiment.

Suggested answer: C
asked 11/10/2024
Jason Coleman
39 questions

Question 70

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Which two activities support Customer Success planning? (Choose two.)

service ticket tracking

service ticket tracking

adoption barrier identification

adoption barrier identification

quality control

quality control

service delivery program management

service delivery program management

KPI tracking

KPI tracking

Suggested answer: B, E
asked 11/10/2024
Umaish Nair
35 questions
Total 149 questions
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