Cisco 820-605 Practice Test - Questions Answers, Page 7

Recheck the value realized by the current solution.

Demonstrate how the current solution is a lower-cost solution than competitors.

Hold an executive briefing to evaluate risks of the proposed solution.

Tell the new leadership about the long-standing relationship between two companies.

Design and propose a discount on product G.

Contact and collaborate with the individuals involved in the onboarding of product E.

Offer and encourage the opportunity for the customer to participate in a success story for product F.

Identify and document barriers that impact product C.

They highlight the product differentiation from a competitor.

They define how a solution is applied to enable a desired outcome.

They function without the purchase of additional services.

They provide customers with ways to take advantage of additional features.

The Success Plan tracks the mean time to failure of the solution.

The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.

The Success Plan tracks gains in user productivity and communicates this back to the business.

The Success Plan tracks the number of technical support cases opened.

cost

value

benefit

customer relationship

return on investment

product improvement

new sales

user training

time to value

measure, define, analyze, control, improve

define, measure, analyze, improve, control

define, analyze, measure, improve, control

analyze, define, measure, control, improve

Engage with the account team to understand the expansion opportunities.

Perform a deep analysis of all the sales orders to the past 24 months.

Document customer's current technical escalations.

Speak the internal contacts to understand the customer's priorities and sentiment.

service ticket tracking

adoption barrier identification

quality control

service delivery program management

KPI tracking