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Cisco 820-605 Practice Test - Questions Answers, Page 2

List of questions

Question 11

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Which metric is used to determine how much should be spent to acquire a customer?

ACV

ACV

MRR

MRR

LTV

LTV

ATR

ATR

Suggested answer: C
asked 11/10/2024
Domenico D'Angelo
40 questions

Question 12

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In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

Document the session, stakeholder interests, and metrics for leadership

Document the session, stakeholder interests, and metrics for leadership

Create a success plan to be reviewed with the customer at the next review meeting

Create a success plan to be reviewed with the customer at the next review meeting

Provide technical configuration for development

Provide technical configuration for development

Discuss new opportunities and new products to purchase

Discuss new opportunities and new products to purchase

Suggested answer: B
asked 11/10/2024
NSANG Cyril
34 questions

Question 13

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Which of these is included in a success plan?

confidential customer information

confidential customer information

customer business outcomes

customer business outcomes

customer HR processes

customer HR processes

services cost

services cost

Suggested answer: B, D
asked 11/10/2024
Chad Clark
46 questions

Question 14

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How should a Customer Success Manager resolve a customer's skill gap for a new product?

Allow the customer time to initiate action to address skill gaps on their terms

Allow the customer time to initiate action to address skill gaps on their terms

Create a blog post to publish on the company's engineering community website

Create a blog post to publish on the company's engineering community website

Deliver skills required by role with associated training for the product

Deliver skills required by role with associated training for the product

Email a technical material link to customer stakeholders

Email a technical material link to customer stakeholders

Suggested answer: C
asked 11/10/2024
Andrea Di Giuseppe
34 questions

Question 15

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Which two elements are used to track and measure as key performance indicators? (Choose two.)

lagging

lagging

learning

learning

scoping

scoping

leading

leading

strategizing

strategizing

Suggested answer: A, D
asked 11/10/2024
Manuel Ortega
42 questions

Question 16

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Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?

number of users registered, bandwidth utilization, number of training sessions user joined

number of users registered, bandwidth utilization, number of training sessions user joined

number of users registered, service logs, number of users

number of users registered, service logs, number of users

number of users registered, number of meetings user initiated, number of meetings user joined

number of users registered, number of meetings user initiated, number of meetings user joined

network utilization, number of meetings user initiated, number of users

network utilization, number of meetings user initiated, number of users

Suggested answer: C
asked 11/10/2024
irwandi irwandi
33 questions

Question 17

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What are two barriers of adoption in an organization? (Choose two.)

new product sales motion

new product sales motion

lack of knowledge on solution

lack of knowledge on solution

organizational announcements

organizational announcements

implementation issues

implementation issues

hiring practices

hiring practices

Suggested answer: B, D
asked 11/10/2024
Oktorio Rizki Prasetya
46 questions

Question 18

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Which statement describes an end user adoption barrier?

There are insufficient licenses for additional staff from a newly acquired company to use the solution.

There are insufficient licenses for additional staff from a newly acquired company to use the solution.

The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.

The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.

The budget is insufficient to implement the solution for a new branch of the business.

The budget is insufficient to implement the solution for a new branch of the business.

Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

Suggested answer: D
asked 11/10/2024
Tyler Evans
38 questions

Question 19

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Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

Service organizations must evolve from a ''break fix'' business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position.

Service organizations must evolve from a ''break fix'' business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position.

IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

Suggested answer: C
asked 11/10/2024
Jeffrey Agnitsch
40 questions

Question 20

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Which list of components of a Customer Success Quarterly Success Review is common?

results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter

results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter

results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter

results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter

results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

Suggested answer: B
asked 11/10/2024
Mario Perez Hervas
34 questions
Total 149 questions
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