Cisco 820-605 Practice Test - Questions Answers, Page 2
Question list
List of questions
Related questions
Which metric is used to determine how much should be spent to acquire a customer?
ACV
MRR
LTV
ATR
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?
Document the session, stakeholder interests, and metrics for leadership
Create a success plan to be reviewed with the customer at the next review meeting
Provide technical configuration for development
Discuss new opportunities and new products to purchase
Which of these is included in a success plan?
confidential customer information
customer business outcomes
customer HR processes
services cost
How should a Customer Success Manager resolve a customer's skill gap for a new product?
Allow the customer time to initiate action to address skill gaps on their terms
Create a blog post to publish on the company's engineering community website
Deliver skills required by role with associated training for the product
Email a technical material link to customer stakeholders
Which two elements are used to track and measure as key performance indicators? (Choose two.)
lagging
learning
scoping
leading
strategizing
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?
number of users registered, bandwidth utilization, number of training sessions user joined
number of users registered, service logs, number of users
number of users registered, number of meetings user initiated, number of meetings user joined
network utilization, number of meetings user initiated, number of users
What are two barriers of adoption in an organization? (Choose two.)
new product sales motion
lack of knowledge on solution
organizational announcements
implementation issues
hiring practices
Which statement describes an end user adoption barrier?
There are insufficient licenses for additional staff from a newly acquired company to use the solution.
The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
The budget is insufficient to implement the solution for a new branch of the business.
Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
Service organizations must evolve from a ''break fix'' business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position.
IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.
Which list of components of a Customer Success Quarterly Success Review is common?
results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
Question