The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

Question

MARCONDES SANTOS · Accepted Answer

Schedule Quarterly Business Review with the new leadership team.

MARCONDES SANTOS · Accepted Answer

Review the original business case and reassess desired outcomes with the new leadership team.

MARCONDES SANTOS · Answer

Create a new Health Index dashboard with the Sales team.

MARCONDES SANTOS · Answer

Evaluate the customer's expertise in managing the purchased solution.

MARCONDES SANTOS · Answer

Examine solution pricing with the Renewals Manager.

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