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Question 89 - 820-605 discussion
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
A.
Review the original sales proposal with the sales team.
B.
Evaluate the customer's expertise in managing the purchased solution.
C.
Offer discounts on new products to gain the interest of the new leadership.
D.
Address and resolve all technical issues.
E.
Review the original business case and reassess desired outcomes with the new leadership
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