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Question 97 - 820-605 discussion
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?
A.
Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.
B.
Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.
C.
Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.
D.
Research the best training available for this new technology and ensure as many IT staff as possible attend the training.
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