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Question 104 - 820-605 discussion
A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)
A.
customer annual report and quarterly business reviews
B.
sales account plan
C.
detailed contract inventory
D.
questions to validate the interpreted analytical data
E.
support tickets reports and diagnostic information
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