From a Customer Success perspective, why should the customer's health be monitored?

Question

Michael Crowson · Accepted Answer

to provide the opportunity to address any changes in the customer's experience around the solution

Michael Crowson · Answer

to identify unused licenses so they can be addressed via a service improvement plan

Michael Crowson · Answer

to directly enable renewals

Michael Crowson · Answer

to give the customer valuable insight so they can automatically renew critical services on time

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