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Question 142 - 820-605 discussion
Which two actions should be taken when a customer's usage is in decline? (Choose two.)
A.
Show the customer how the current solution compares to the offers from a competitor.
B.
Assess the capabilities of the solution against the customer's desired outcomes.
C.
Tell the customer a new solution will soon be available.
D.
Review the implementation plan with key customer leadership.
E.
Identify changes in the customer's business processes.
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