Question 28 - D-PSC-MN-01 discussion

When a Dell PowerScale Gen6 single node is replaced, the standard procedure is to return the entire faulty node, including all its components, back to Dell. This ensures proper handling, compliance with warranty agreements, and allows Dell to perform failure analysis if necessary.

Node Replacement Process:

Faulty Node Identification: A node exhibiting issues is identified for replacement.

Data Protection: Before replacement, data is protected via OneFS, which ensures data is redistributed across the cluster to prevent data loss.

Replacement Node Shipment: Dell ships a replacement node to the customer.

Handling of Components:

No Component Swapping: Components such as drives, memory modules, and CPUs are not transferred from the old node to the new one.

Return Procedure: The entire faulty node, with all its components intact, is returned to Dell.

Purpose of Return: Returning the node allows Dell to:

Perform Diagnostics: Analyze the faulty components for failures.

Manage Inventory: Ensure proper accounting of hardware.

Environmental Compliance: Dispose of or recycle components according to regulations.

Dell's Return Material Authorization (RMA) Policy:

RMA Process: Dell issues an RMA for the faulty node, and the customer is responsible for returning it.

Shipping Instructions: Detailed instructions are provided to safely package and ship the node back to Dell.

Dell PowerScale

Reference:

Dell EMC PowerScale Field Replacement Unit (FRU) Installation and Replacement Guide:

Outlines the procedures for replacing nodes and the requirement to return faulty units to Dell.

Dell EMC PowerScale OneFS Administration Guide:

Provides information on cluster maintenance and node management.

Warranty and Support Agreements:

Specify the obligations for returning faulty hardware under service contracts.