Question 96 - D-PSC-MN-01 discussion

When Dell EMC Technical Support requests that a part be sent back directly to Dell Logistics for further analysis, a specific process must be followed to ensure proper handling and documentation.

Required Process:

Complete the WWFA (Worldwide Field Analysis) Form:

The WWFA is a document that needs to be filled out before returning parts that require detailed analysis.

It provides information about the failure, circumstances, and any relevant data that can assist in the investigation.

Why Option D is Correct:

WWFA (Worldwide Field Analysis):

The correct form required in this scenario.

Ensures that the returned part is properly tracked and analyzed by Dell EMC.

Why Other Options Are Incorrect:

Option A (WWF):

Likely a typographical error or incorrect abbreviation.

Option B (CDMR):

Refers to a Customer Declared Material Return, not applicable here.

Option C (DMR):

Stands for Defective Material Return, a general process but may not include the necessary details for analysis.

Dell PowerScale

Reference:

Dell EMC Support Policies:

Return Material Authorization (RMA) Procedures:

Outline the process for returning parts.

Specify when a WWFA is required.

Communication with Support:

Support Request:

Dell EMC Technical Support will inform you if a WWFA is needed.

They will provide instructions on how to complete and submit the form.

Documentation:

The WWFA form typically includes:

Part number and serial number.

Description of the issue.

Environmental conditions.

Any troubleshooting steps taken.

Best Practices:

Accurate Information:

Provide detailed and accurate information to aid in the analysis.

Timely Submission:

Complete the WWFA promptly to avoid delays.

Packaging and Shipping:

Follow any packaging instructions to prevent further damage.

Use the shipping labels provided by Dell EMC if applicable.

Benefits of Completing the WWFA:

Improved Support:

Helps Dell EMC identify root causes and prevent future issues.

Warranty Compliance:

Ensures that the return is processed under the terms of the warranty or support agreement.

Feedback Loop:

Provides valuable feedback to Dell EMC for product improvements.