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Question 1

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What can you use to create tickets based on conditions?

Question 2

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Which element do you need to maintain to use maintenance plans?

Question 3

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You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Question 4

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You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Question 5

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Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

Question 6

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Which object can you assign to a ticket template when you are using maintenance plans?

Question 7

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What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Question 8

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Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

Question 9

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Which object is mandatory to integrate emails in tickets?

Question 10

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Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

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Related questions

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Which element do you need to maintain to use maintenance plans?

Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.

You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.

Which of the following is possible when creating tickets in the Agent Desktop?

Which object can you assign to a ticket template when you are using maintenance plans?

Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.

Which data is replicated from SAP Service Cloud to SAP Field Service Management?

Question 7 - C_C4H51_2405 discussion

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What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

A.

Create and assign a survey to a ticket

B.

Configure a response template

C.

Integrate an external knowledge base

D.

Set up a knowledge base for service contracts

Show Answer

asked 31/10/2024

Rannie Dayapan

42 questions

User

Your answer: A B C D

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