Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

Question

MICHELE CRISTINA DOS FELIX · Accepted Answer

Set scoping ques-tions and outgoing email details in fine-tuning.

MICHELE CRISTINA DOS FELIX · Accepted Answer

Configure the email address in the communication channel.

MICHELE CRISTINA DOS FELIX · Accepted Answer

Set up service categories and service catalogs.

MICHELE CRISTINA DOS FELIX · Answer

Create an email template for responses.

MICHELE CRISTINA DOS FELIX · Answer

Create an account with the email address of the customer.

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