You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Maintain the fine-tuning activity for contracts.

Maintain a reference date in the contract.

Select the relevant scoping ques-tion.

You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Alternating, time and counter-based

One time - no condition, time and counter-based

One time, time and counter-based

Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

You can change the status of multiple sub-tickets from the main ticket.

Opening the main ticket allows you to see all the connected sub-tickets.

You can link multiple tickets to a customer hierarchy using the Grouping feature.

You can change the status of multiple sub-tickets from the main ticket.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

Opening the main ticket allows you to see all the connected sub-tickets.

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Integrate an external knowledge base

Create and assign a survey to a ticket

Integrate an external knowledge base

Set up a knowledge base for service contracts

Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

Set scoping ques-tions and outgoing email details in fine-tuning.

Configure the email address in the communication channel.

Set up service categories and service catalogs.

Set scoping ques-tions and outgoing email details in fine-tuning.

Create an email template for responses.

Create an account with the email address of the customer.

Configure the email address in the communication channel.

Set up service categories and service catalogs.

Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

Activate the scoping item 'Do you want to support email channels for corporate accounts?'

Activate the Messaging Service communication channel

Activate the scoping item Function Locations

Activate the scoping item 'Do you want to support email channels for corporate accounts?'

Activate the Messaging Service communication channel

Where can you keep track of new and modified knowledge base articles?

Knowledge base fine-tuning activity

Which of the following is possible when creating tickets in the Agent Desktop?

You can select multiple registered products in a single ticket.

You can create knowledge articles.

You can manually select the SLA.

You can select multiple registered products in a single ticket.

You can manually assign a maintenance plan.

What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

Create a Web service with SAP Knowledge Central by NICE.

Configure the relevant question in scoping.

Create a Web service with SAP Knowledge Central by NICE.

Create knowledge base articles in SAP Service Cloud.

Configure the relevant question in scoping.

What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

Add a reference to a service contract

Use email as a response to a ticket

Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

Map the data fields to the data fields offered in the template.

Delete the header with the field names in the template.

What do you have to consider when you are using the Data Workbench?

Using the Data Workbench requires the activation of a scoping item.

Using the Data Workbench requires an additional license.

Templates are used to update existing data records.

Using the Data Workbench requires the activation of a scoping item.

Using the Data Workbench requires an additional license.

Additional configuration needs to be defined in the fine-tuning area.

What must you consider when you want to upload master data to SAP Service Cloud using templates?Note: There are 2 correct answers to this question.

You'll need to create an initial file based on predefined fields.

You'll need to cleanse the legacy data.

Data can be loaded or changed only once.

You'll need to create an initial file based on predefined fields.

You'll need to cleanse the legacy data.

The migration run requires an approval from SAP Cloud Support.

Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

Implement the provided Hot Fix number.

Send an email to SAP Cloud Support.

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

Change the priority to Escalated.

Set the action to Propose Solution.

Change the priority to Escalated.

Set the action to Propose Solution.

Push the incident to SAP Service Cloud support.

Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

Assign employee to an organizational unit

Create territory hierarchy levels

Remove the personal data from the business user

Assign employee to an organizational unit

You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?Note: There are 2 correct answers to this question.

Use the Reporting Line function for selection.

Assign an employee to several organizational units.

Make sure an organizational node can only be set up with a replication process from the back end.

Make sure that each organizational unit can have only one function at a time.

Use the Reporting Line function for selection.

Assign an employee to several organizational units.

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Countries, business processes, integrations

Countries, scoping, activating dashboard designer

Countries, scoping, live activity configuration

Countries, business processes, integrations

Countries, business processes, business users

What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

Establish regular housekeeping tasks and procedures.

Integrate clean core practices in the end-to-end value process chain.

Establish an organizational structure, technical foundation, and transformation methodology for clean core.

Establish regular housekeeping tasks and procedures.

Define roles and responsibilities as part of a process transformation office.

Integrate clean core practices in the end-to-end value process chain.

Establish an organizational structure, technical foundation, and transformation methodology for clean core.

Which of the following can you use to explore released APIs?

SAP Application Interface Framework

Which of the following describes how permissions work in SAP Service Cloud?

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

Unrestricted access rights override any restrictions you have defined.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

You can decide if the access rights should override any defined restrictions for each view.

Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.

Grant access to extension fields for business roles

Grant access to extension fields for business users

Which model can be used for ABAP cloud-native development?

ABAP RESTful Application Programming Model

The SAP S/4HANA Cloud Extensibility Model

The ABAP Cloud Development Model

ABAP RESTful Application Programming Model

Which tool should you use to rename the Tickets facet?

Workflow with a Field Update action type

Which option can an administrator use to limit the end user's control of the user interface?

Workflow Action: Manual Field update

SAP C_C4H51_2405 Practice Test 1 - Free Online Exam Prep & Questions

What can you use to create tickets based on conditions?

The Ticket Creation action in the Tickets work center

Maintenance plan

Activity planner

Workflow rule of type Action

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SAP C_C4H51_2405 Practice Test 1

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SAP C_C4H51_2405 Practice Tests

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