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C_C4H51_2405: SAP Certified Associate - Implementation Consultant - SAP Service Cloud

SAP Certified Associate - Implementation Consultant - SAP Service Cloud
Vendor:

SAP

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam Questions: 80
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Exam Number: C_C4H51_2405

Exam Name: SAP Certified Associate - Implementation Consultant - SAP Service Cloud

Length of test: 180 mis

Exam Format: Multiple-choice, Drag and Drop, and HOTSPOT questions.

Exam Language: English

Number of questions in the actual exam: 80 questions

Passing Score: 65%

Topics Covered: Communication Channel and Knowledge Base: 11% - 20%, Service Objects: 11% - 20%, User Management: 11% - 20%, Customer Support Services: 11% - 20%, Service Business Process: 11% - 20%, Reporting: ≤ 10%, Basic Setup Settings: ≤ 10%, Data Management: ≤ 10%, Managing Clean Core: ≤ 10%.

This study guide should help you understand what to expect on the C_C4H51_2405 exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.

Related questions

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

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In the ticket, no warranty is determined for a registered product. What might be the cause?

Note: There are 2 correct answers to this question.

A.

The registered product is not assigned to an installed base.

A.

The registered product is not assigned to an installed base.

Answers
B.

The warranty is not assigned to an installed base.

B.

The warranty is not assigned to an installed base.

Answers
C.

The warranty is not assigned to a registered product.

C.

The warranty is not assigned to a registered product.

Answers
D.

The warranty is expired.

D.

The warranty is expired.

Answers
Suggested answer: A, C
asked 31/10/2024
Robin Koele
34 questions

Which element do you need to maintain to use maintenance plans?

A.

Scoping

A.

Scoping

Answers
B.

Fine-tuning

B.

Fine-tuning

Answers
C.

Condition attribute

C.

Condition attribute

Answers
D.

Installed base

D.

Installed base

Answers
Suggested answer: D
asked 31/10/2024
JORGE ROCHA
35 questions

Which option can an administrator use to limit the end user's control of the user interface?

A.

Workflow Action: Manual Field update

A.

Workflow Action: Manual Field update

Answers
B.

Disable Personalization

B.

Disable Personalization

Answers
C.

Maintain Page Layout

C.

Maintain Page Layout

Answers
D.

Code List Restriction

D.

Code List Restriction

Answers
Suggested answer: B
asked 31/10/2024
Gianni Masaracchia
43 questions

Which model can be used for ABAP cloud-native development?

A.

The SAP S/4HANA Cloud Extensibility Model

A.

The SAP S/4HANA Cloud Extensibility Model

Answers
B.

The ABAP Cloud Development Model

B.

The ABAP Cloud Development Model

Answers
C.

ABAP RESTful Application Programming Model

C.

ABAP RESTful Application Programming Model

Answers
Suggested answer: C
asked 31/10/2024
Javier Portabales
40 questions

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

A.

Create and assign a survey to a ticket

A.

Create and assign a survey to a ticket

Answers
B.

Configure a response template

B.

Configure a response template

Answers
C.

Integrate an external knowledge base

C.

Integrate an external knowledge base

Answers
D.

Set up a knowledge base for service contracts

D.

Set up a knowledge base for service contracts

Answers
Suggested answer: C
asked 31/10/2024
Rannie Dayapan
42 questions

Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

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Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

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Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

Activate Service Contract Management in scoping

A.

Activate Service Contract Management in scoping

Answers
B.

Activate Create Contracts in the Detail view

B.

Activate Create Contracts in the Detail view

Answers
C.

Use fine-tuning to manage the numeric range for contracts

C.

Use fine-tuning to manage the numeric range for contracts

Answers
D.

Use fine-tuning to activate Service Contract Management

D.

Use fine-tuning to activate Service Contract Management

Answers
Suggested answer: A, D
asked 31/10/2024
Baheilu Tekelu
38 questions

Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

A.

Business role

A.

Business role

Answers
B.

Territories

B.

Territories

Answers
C.

Measurement and reading

C.

Measurement and reading

Answers
D.

Employee

D.

Employee

Answers
Suggested answer: A, B
asked 31/10/2024
KRISHNA SUMAN
29 questions