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C_C4H51_2405: SAP Certified Associate - Implementation Consultant - SAP Service Cloud
Exam Number: C_C4H51_2405
Exam Name: SAP Certified Associate - Implementation Consultant - SAP Service Cloud
Length of test: 180 mis
Exam Format: Multiple-choice, Drag and Drop, and HOTSPOT questions.
Exam Language: English
Number of questions in the actual exam: 80 questions
Passing Score: 65%
Topics Covered: Communication Channel and Knowledge Base: 11% - 20%, Service Objects: 11% - 20%, User Management: 11% - 20%, Customer Support Services: 11% - 20%, Service Business Process: 11% - 20%, Reporting: ≤ 10%, Basic Setup Settings: ≤ 10%, Data Management: ≤ 10%, Managing Clean Core: ≤ 10%.
This study guide should help you understand what to expect on the C_C4H51_2405 exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.
Related questions
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.
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In the ticket, no warranty is determined for a registered product. What might be the cause?
Note: There are 2 correct answers to this question.
The registered product is not assigned to an installed base.
The warranty is not assigned to an installed base.
The warranty is not assigned to a registered product.
The warranty is expired.
Which element do you need to maintain to use maintenance plans?
Scoping
Fine-tuning
Condition attribute
Installed base
Which option can an administrator use to limit the end user's control of the user interface?
Workflow Action: Manual Field update
Disable Personalization
Maintain Page Layout
Code List Restriction
Which model can be used for ABAP cloud-native development?
The SAP S/4HANA Cloud Extensibility Model
The ABAP Cloud Development Model
ABAP RESTful Application Programming Model
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Create and assign a survey to a ticket
Configure a response template
Integrate an external knowledge base
Set up a knowledge base for service contracts
Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.
Activate Service Contract Management in scoping
Activate Create Contracts in the Detail view
Use fine-tuning to manage the numeric range for contracts
Use fine-tuning to activate Service Contract Management
Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.
Business role
Territories
Measurement and reading
Employee
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Selling illegal goods, money scams etc.
Serious attack on a group.
Harassing an individual (including doxing)
Threatening or glorifying violence or serious harm, including self-harm
Nudity/Sexual content
Sexually explicit or suggestive imagery or writing involving minors
Sexually explicit or suggestive imagery or writing involving non-consenting adults or non-humans
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