SAP C_C4H51_2405 Practice Test - Questions Answers, Page 8
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You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service
Cloud Version 2 would you use to do this?
Notifications
Case routing
SLA
Service categories
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.
The activity list is automatically generated by the system based on your scoping decisions.
Fine-tuning is the process of generating the activity list by Answer :ing que-stions about which business processes will be implemented.
Scoping is a prerequisite to enable users to export reports to Microsoft Excel.
Scoping is the process of matching your individual business requirements to predefined solution capabilities.
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.
Data Source ID
Data Type
Name
Web Service URL
Usage
What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.
Data can be accessed in real time.
Existing reports can be reused.
Security issues with mashups outside of the corporate network are rare.
Offline access is available.
Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.
You can use Dashboard Designer to join KPIs to a new data source.
You can create new custom reports based on joined data sources.
You can assign reports to business roles.
You can use a mashup to access SAP BusinessObjects BI offline.
You can add custom fields in data sources and reports.
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.
Create a joined data source
Create an interactive dashboard
Create a report based on the Tickets data source
Create a Cloud data source
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.
ABAP mashups
Internal mashups
HTML mashups
URL mashups
How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.
Using a Web service
Scheduled upload using a CSV file
Manual upload using a CSV file
Maintain an HTML mashup
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.
Custom reports
Data sources
Interactive dashboards
Web service message monitoring
Standard reports
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.
IDoc
OData
RFC
SOAP
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