Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

Run an action for grouping tickets.

Use the Subticket tab to add a ticket.

Run an action for grouping tickets.

Use the Subticket tab to add a ticket.

Define a multi-step approval process.

Create an activity plan for an object ticket.

In the ticket, no warranty is determined for a registered product. What might be the cause?Note: There are 2 correct answers to this question.

The registered product is not assigned to an installed base.

The warranty is not assigned to a registered product.

The registered product is not assigned to an installed base.

The warranty is not assigned to an installed base.

The warranty is not assigned to a registered product.

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

Activate Service Contract Management in scoping

Use fine-tuning to activate Service Contract Management

Activate Service Contract Management in scoping

Activate Create Contracts in the Detail view

Use fine-tuning to manage the numeric range for contracts

Use fine-tuning to activate Service Contract Management

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

When an agent creates a ticket with a registered product, the warranty is automatically determined.

The system can be set up so that certain incident categories are not covered.

Routing rules can be applied to warranties.

The agent is prompted to upsell a warranty to the customer.

When an agent creates a ticket with a registered product, the warranty is automatically determined.

The system can be set up so that certain incident categories are not covered.

Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.

The installed base must be set to active status.

At least one registered product must be assigned to the installed base.

A customer needs to be assigned to the installed base.

The installed base must be set to active status.

An active service contract must be added to the installed base.

At least one registered product must be assigned to the installed base.

Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

Activate registered products in scoping

Activate status schema for functional locations

Activate registered products in scoping

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?Note: There are 2 correct answers to this question.

The determination rules have been configured, but not activated.

SLAs are not activated in project scoping.

The determination rules have been configured, but not activated.

SLAS are not configured in fine-tuning.

A workflow rule was not scheduled to trigger the determination.

SLAs are not activated in project scoping.

Which of the following apply to time recording? Note: There are 3 correct answers to this question.

Time sheets can be submitted for approval.

You can activate Microsoft Outlook integration for time recording.

Time recording can be done without assignment to a ticket.

Automatic time recording can be done by choosing 'Start recording' and 'Stop recording'.

Time sheets can be submitted for approval.

You can activate Microsoft Outlook integration for time recording.

Code list restrictions are not possible for the Time Type field.

Time recording can be done without assignment to a ticket.

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

Determining service level assignments

Determining responsibility for tickets

Determining service level assignments

Determining responsibility for tickets

Determining fine-tuning settings

Controlling validity of the service catalog

Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

Determination of involved parties

Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

Create a customer and assign an email address.

Activate Live Activity Configuration.

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?Note: There are 2 correct answers to this question.

Social media channel configuration

Scoping in the Configuration Workbench

Social media channel configuration

Approval process for social media import run

Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.

The activity list is automatically generated by the system based on your scoping decisions.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

The activity list is automatically generated by the system based on your scoping decisions.

Fine-tuning is the process of generating the activity list by Answer :ing que-stions about which business processes will be implemented.

Scoping is a prerequisite to enable users to export reports to Microsoft Excel.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.

Data can be accessed in real time.

Existing reports can be reused.

Data can be accessed in real time.

Existing reports can be reused.

Security issues with mashups outside of the corporate network are rare.

Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

You can create new custom reports based on joined data sources.

You can assign reports to business roles.

You can add custom fields in data sources and reports.

You can use Dashboard Designer to join KPIs to a new data source.

You can create new custom reports based on joined data sources.

You can assign reports to business roles.

You can use a mashup to access SAP BusinessObjects BI offline.

You can add custom fields in data sources and reports.

Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?Note: There are 2 correct answers to this question.

Create an interactive dashboard

Create a report based on the Tickets data source

How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

Scheduled upload using a CSV file

SAP C_C4H51_2405 Practice Test 2 - Free Online Exam Questions 41-80

What do you need to create accounts?

Note: There are 2 correct answers to this question.

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SAP C_C4H51_2405 Practice Test 2

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