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SAP C_C4H51_2405 Practice Test - Questions Answers

List of questions

Question 1

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What can you use to create tickets based on conditions?

The Ticket Creation action in the Tickets work center

The Ticket Creation action in the Tickets work center

Maintenance plan

Maintenance plan

Activity planner

Activity planner

Workflow rule of type Action

Workflow rule of type Action

Suggested answer: D
asked 31/10/2024
Veacheslav Stasiuc
33 questions

Question 2

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Which element do you need to maintain to use maintenance plans?

Scoping

Scoping

Fine-tuning

Fine-tuning

Condition attribute

Condition attribute

Installed base

Installed base

Suggested answer: D
asked 31/10/2024
JORGE ROCHA
35 questions

Question 3

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You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Maintain the fine-tuning activity for contracts.

Maintain the fine-tuning activity for contracts.

Maintain a reference date in the contract.

Maintain a reference date in the contract.

Create a workflow rule.

Create a workflow rule.

Select the relevant scoping ques-tion.

Select the relevant scoping ques-tion.

Suggested answer: C
asked 31/10/2024
Jerry Manalo
32 questions

Question 4

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You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Absolute, counter-based

Absolute, counter-based

Alternating, time and counter-based

Alternating, time and counter-based

One time - no condition, time and counter-based

One time - no condition, time and counter-based

One time, time and counter-based

One time, time and counter-based

Suggested answer: B
asked 31/10/2024
harinder giri
33 questions

Question 5

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Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

You can link multiple tickets to a customer hierarchy using the Grouping feature.

You can link multiple tickets to a customer hierarchy using the Grouping feature.

You can change the status of multiple sub-tickets from the main ticket.

You can change the status of multiple sub-tickets from the main ticket.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

Opening the main ticket allows you to see all the connected sub-tickets.

Opening the main ticket allows you to see all the connected sub-tickets.

Suggested answer: B, D
asked 31/10/2024
Mercedes Gonzalez Riera
39 questions

Question 6

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Which object can you assign to a ticket template when you are using maintenance plans?

Service category

Service category

Reference date

Reference date

Maintenance plan condition

Maintenance plan condition

Registered product

Registered product

Suggested answer: A
asked 31/10/2024
Leon Duke
37 questions

Question 7

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What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Create and assign a survey to a ticket

Create and assign a survey to a ticket

Configure a response template

Configure a response template

Integrate an external knowledge base

Integrate an external knowledge base

Set up a knowledge base for service contracts

Set up a knowledge base for service contracts

Suggested answer: C
asked 31/10/2024
Rannie Dayapan
42 questions

Question 8

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Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

Ticket type

Ticket type

Channel direction

Channel direction

Notification type

Notification type

Mashup service

Mashup service

Channel type

Channel type

Suggested answer: B, C, E
asked 31/10/2024
Louis Reeves
44 questions

Question 9

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Which object is mandatory to integrate emails in tickets?

Service organization

Service organization

Branding template

Branding template

Document type

Document type

Service level agreement

Service level agreement

Suggested answer: C
asked 31/10/2024
Adam Burdett
31 questions

Question 10

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Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

Set scoping ques-tions and outgoing email details in fine-tuning.

Set scoping ques-tions and outgoing email details in fine-tuning.

Create an email template for responses.

Create an email template for responses.

Create an account with the email address of the customer.

Create an account with the email address of the customer.

Configure the email address in the communication channel.

Configure the email address in the communication channel.

Set up service categories and service catalogs.

Set up service categories and service catalogs.

Suggested answer: A, D, E
asked 31/10/2024
MICHELE CRISTINA DOS FELIX
38 questions
Total 80 questions
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