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Question 5 - C_C4H51_2405 discussion

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Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

You can link multiple tickets to a customer hierarchy using the Grouping feature.

Answers
A.

You can link multiple tickets to a customer hierarchy using the Grouping feature.

B.

You can change the status of multiple sub-tickets from the main ticket.

Answers
B.

You can change the status of multiple sub-tickets from the main ticket.

C.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

Answers
C.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

D.

Opening the main ticket allows you to see all the connected sub-tickets.

Answers
D.

Opening the main ticket allows you to see all the connected sub-tickets.

Suggested answer: B, D
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asked 31/10/2024
Mercedes Gonzalez Riera
39 questions
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