You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

Question

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?

Note: There are 2 correct answers to this question.

Arslan Sheik · Accepted Answer

The determination rules have been configured, but not activated.

Arslan Sheik · Accepted Answer

SLAs are not activated in project scoping.

Arslan Sheik · Answer

SLAS are not configured in fine-tuning.

Arslan Sheik · Answer

A workflow rule was not scheduled to trigger the determination.

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