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Question 44 - COBIT 2019 discussion

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Which of the following would be an appropriate metric to align with a goal of ''Delivery of programs on time, on budget, and meeting requirements and quality standards''?

A.

Percent of stakeholders satisfied with program/project quality

Answers
A.

Percent of stakeholders satisfied with program/project quality

B.

Percent of business staff satisfied that IT service delivery meets agreed service levels

Answers
B.

Percent of business staff satisfied that IT service delivery meets agreed service levels

C.

Level of user satisfaction with the quality and availability of I&T-related management information

Answers
C.

Level of user satisfaction with the quality and availability of I&T-related management information

Suggested answer: A

Explanation:

The percent of stakeholders satisfied with program/project quality would be an appropriate metric to align with a goal of ''Delivery of programs on time, on budget, and meeting requirements and quality standards''. A metric is a quantifiable measure that is used to track and assess the status of a specific process or activity. A goal is a specific target or outcome that an enterprise sets to achieve its vision and mission. Delivery of programs on time, on budget, and meeting requirements and quality standards is one of the 17 generic enterprise goals defined by COBIT that describes the desired outcome of ensuring that IT-enabled investments are delivered successfully.The percent of stakeholders satisfied with program/project quality is a metric that reflects how well this goal is achieved.13Reference:COBIT 2019 Framework: Introduction and Methodology,COBIT 2019 Framework: Governance and Management Objectives

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asked 19/11/2024
Tanvir Anjum
42 questions
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