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Question 45 - COBIT 2019 discussion

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The alignment goal ''Delivery of I&T services in line with business requirements'' is organized into which IT balanced scorecard (BSC) dimension?

A.

Customer

Answers
A.

Customer

B.

Financial

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B.

Financial

C.

Internal

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C.

Internal

Suggested answer: A

Explanation:

The alignment goal ''Delivery of I&T services in line with business requirements'' is organized into the customer dimension of the IT balanced scorecard (BSC). The IT BSC is a strategic performance management tool that helps enterprises to translate their IT vision and strategy into operational objectives and measures. The IT BSC consists of four dimensions: customer, financial, internal, and learning and growth. The customer dimension focuses on how well IT meets the needs and expectations of its customers and stakeholders.Delivery of I&T services in line with business requirements is one of the 17 generic alignment goals defined by COBIT that supports the customer dimension.12Reference:COBIT 2019 Framework: Introduction and Methodology,COBIT 2019 Framework: Governance System

asked 19/11/2024
Thijs van Ham
36 questions
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