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Question 96 - COBIT 2019 discussion

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Which of the following is an enterprise goal that would MOST likely be evaluated by using a metric 'percent of services that meet or exceed targets in revenues and market share'?

A.

Optimization of business process costs

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A.

Optimization of business process costs

B.

Customer-oriented service culture

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B.

Customer-oriented service culture

C.

Portfolio of competitive services

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C.

Portfolio of competitive services

Suggested answer: C

Explanation:

An enterprise goal is a high-level statement of what the enterprise wants to achieve, aligned with the mission, vision and values of the enterprise.Portfolio of competitive services is an enterprise goal that would most likely be evaluated by using a metric ''percent of services that meet or exceed targets in revenues and market share'', as it reflects the need to offer products and services that are attractive to customers and differentiate the enterprise from its competitors2, p.17.Reference:2: COBIT 2019 Framework: Governance and Management Objectives

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asked 19/11/2024
Peter Chong
37 questions
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