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Jerry the Chief Marketing Officer for a sports apparel and trophy company, sells products to schools and athletic clubs globally Recently the company has decided to invest in a new line of customized sports equipment Jerry plans to email his current customer base to offer them a discount on their first purchase of such equipment. Jerry tells Kate, the Director of Privacy, about his plan. What is the best guidance Kate can provide to Jerry?
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Question 240 - CIPP-E discussion

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As a Data Protection Officer for a small bank in the European Union, you receive a data subject access request from one of your customers. The customer provides you with his name, and has used the email address registered in your system.

What would be the most appropriate way to confirm the identity of the customer?

A.

Request that the customer provide his bank account number.

Answers
A.

Request that the customer provide his bank account number.

B.

Request that the customer answer additional security questions.

Answers
B.

Request that the customer answer additional security questions.

C.

Request a copy of the customer's last bank account statement.

Answers
C.

Request a copy of the customer's last bank account statement.

D.

Request a copy of the customer's government-issued ID document.

Answers
D.

Request a copy of the customer's government-issued ID document.

Suggested answer: B

Explanation:

According to the CIPP/E study guide, data controllers should use the least intrusive means of verifying the identity of data subjects who make requests under the GDPR. Asking for a copy of an ID document or a bank account statement may be disproportionate and excessive, as they contain more personal data than necessary for authentication. Asking for the bank account number may not be sufficient, as it may be easily obtained by third parties. Therefore, the most appropriate way to confirm the identity of the customer is to ask additional security questions that only the customer would know, such as the date of the last transaction, the amount of the last deposit, or the name of the beneficiary of a recurring payment.

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asked 22/11/2024
Siegfried Paul
33 questions
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