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Question 385 - CSCP discussion

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A company that has documented the current state of return processes most appropriately would next:

A.
benchmark against the Supply Chain Operations Reference (SCOR) modal
Answers
A.
benchmark against the Supply Chain Operations Reference (SCOR) modal
B.
evaluate whether the enterprise resources planning (ERP) system can handle the new state.
Answers
B.
evaluate whether the enterprise resources planning (ERP) system can handle the new state.
C.
assign a project leader for the change effort
Answers
C.
assign a project leader for the change effort
D.
adopt six sigma to ensure defect-free implementation
Answers
D.
adopt six sigma to ensure defect-free implementation
Suggested answer: A

Explanation:

After documenting the current state of return processes, the next appropriate step is to benchmark against the Supply Chain Operations Reference (SCOR) model. The SCOR model provides a comprehensive framework for evaluating and improving supply chain performance. By benchmarking against SCOR, a company can identify best practices, performance metrics, and improvement opportunities that align with industry standards, thereby facilitating targeted and effective process enhancements.

Supply Chain Council's SCOR Model documentation.

APICS guidelines on benchmarking and process improvement.

asked 16/09/2024
Harshvir Bhati
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