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After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?
A customer reports that none of their users can IM or see each other’s presence. After troubleshooting you discover that default gateway of the Avaya Breeze ™ SM100 has the wrong IP Address in the configuration. Where would you go to correct this problem?
In which way can you check if the Avaya Aura® Messaging (AAM) server is using the correct certificate?
In which way can you check if the Avaya Session Border Controller (SBC) is using the correct server certificate?
To validate the initial system status of Avaya Breeze ™ with the WebRTC Snap-in, which three components should be checked? (Choose three.)
Refer to the exhibit. In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error: Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers. You check that a server has been administered under Breeze > Server Administration which shows green check under License Mode, and a System State of Denying. Which action needs to be taken to solve this problem?
What are two ways to view the ipcs.log file of an Avaya Session Border Controller for Enterprise (SBCE) High Availability (HA) system? (Choose two.)
In Avaya Aura® Messaging (AAM), which Command Line Interface command produces the same output as what is shown on the Process Status Results page in the AAM Web GUI?
Which three statements are true about Avaya Aura® Messaging (AAM)? (Choose three.)
To log on the one-X® Communicator to Avaya Aura® Presence Services server, what do you enter in the IM and Presence / Server field of the one-X® Communicator?

Question 1 - 72301X discussion

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Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

A.
Clearly stated the problem.
Answers
A.
Clearly stated the problem.
B.
Detailed the findings.
Answers
B.
Detailed the findings.
C.
Clarified the problem.When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?
Answers
C.
Clarified the problem.When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?
D.
Identify a patch to fix the problem.
Answers
D.
Identify a patch to fix the problem.
E.
Update the Knowledge Management database.
Answers
E.
Update the Knowledge Management database.
F.
Implement a solution.
Answers
F.
Implement a solution.
G.
Determine the cause.
Answers
G.
Determine the cause.
Suggested answer: D
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asked 16/09/2024
Aubrey Oliver Jr
36 questions
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