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Question 1

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Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the foll

Question 2

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Which statement about Avaya Tier 2/Business Partners is true?

Question 3

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A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past. Which Discipline in

Question 4

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Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base. Which 8D Methodology discipline covers this action?

Question 5

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Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

Question 6

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Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

Question 7

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After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Question 8

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Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

Question 9

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In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)

Question 10

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Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the foll

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After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

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Question 6 - 72301X discussion

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Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

A.

when the customer issue is not service affecting

B.

when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution

C.

when the issue for the customer is intermittent

D.

when the issue is a common one resolved through an upgrade

Show Answer

asked 16/09/2024

Kelvin Ogwu

36 questions

User

Your answer: A B C D

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