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After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?
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Question 12 - 72301X discussion

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A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike.

After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.

Which tool was used, and which symptoms were visible that pointed to this issue?

A.
List trace; PPM requests were going to Avaya Aura® Session Manager instead of the PPM server
Answers
A.
List trace; PPM requests were going to Avaya Aura® Session Manager instead of the PPM server
B.
traceSM; SIP requests were going to Avaya Aura® Session Manager instead of SBCE
Answers
B.
traceSM; SIP requests were going to Avaya Aura® Session Manager instead of SBCE
C.
traceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura® Communication Manager
Answers
C.
traceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura® Communication Manager
D.
traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager
Answers
D.
traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager
Suggested answer: D

Explanation:

https://documentation.avaya.com/es-LA/bundle/AdministeringAvayaSBCE_r7.2.2/page/TraceSBCCommand.html

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asked 16/09/2024
Nick Daniel
37 questions
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