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Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?
A customer reports that Instant Messaging (IM) and Presence are not working for one or two users. Where would you go to check that IM and Presence have been enabled for the affected users?
A customer reports that none of their users can IM or see each other’s presence. After troubleshooting you discover that default gateway of the Avaya Breeze ™ SM100 has the wrong IP Address in the configuration. Where would you go to correct this problem?
Refer to the exhibit. In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error: Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers. You check that a server has been administered under Engagement Development Platform > Server Administration which shows green check under License Mode, and a System State of Denying. Which action needs to be taken to solve this problem?
Which three standards does the Avaya Aura® Application Enablement Services (AES) support? (Choose three.)
After Avaya Aura® Messaging (AAM) answers a call Avaya Aura® Communication Manager (CM) will initiate a shuffle of the media path if possible to establish a direct media path between the IP endpoint and AAM. Which SIP message is sent by Avaya Aura® Communication Manager (CM) to AAM to initiate the shuffle?
When Avaya Session Border Controller for Enterprise (SBCE) initially receives the message from a SIP endpoint wanting to update their Presence status, which operation does it perform?
Callers hear a fast busy when they dial into Avaya Aura® Messaging (AAM) to retrieve their voicemail messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM. How would you restore the trunks to in-service status?
Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers. What needs to be changed in SBCE to make this happen?
In which way can you check if the Avaya Aura® Messaging (AAM) server is using the correct certificate?

Question 2 - 7230X discussion

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Which statement about Avaya Tier 2/Business Partners is true?

A.
They immediately escalate to Tier 3 as issue is encountered.
Answers
A.
They immediately escalate to Tier 3 as issue is encountered.
B.
They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
Answers
B.
They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
C.
They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
Answers
C.
They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
D.
They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.
Answers
D.
They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.
Suggested answer: D
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asked 16/09/2024
Nezha El Fakraoui
32 questions
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