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A customer reports that Instant Messaging (IM) and Presence are not working for one or two users. Where would you go to check that IM and Presence have been enabled for the affected users?
A customer reports that none of their users can IM or see each other’s presence. After troubleshooting you discover that default gateway of the Avaya Breeze ™ SM100 has the wrong IP Address in the configuration. Where would you go to correct this problem?
Refer to the exhibit. In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error: Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers. You check that a server has been administered under Engagement Development Platform > Server Administration which shows green check under License Mode, and a System State of Denying. Which action needs to be taken to solve this problem?
Which three standards does the Avaya Aura® Application Enablement Services (AES) support? (Choose three.)
After Avaya Aura® Messaging (AAM) answers a call Avaya Aura® Communication Manager (CM) will initiate a shuffle of the media path if possible to establish a direct media path between the IP endpoint and AAM. Which SIP message is sent by Avaya Aura® Communication Manager (CM) to AAM to initiate the shuffle?
When Avaya Session Border Controller for Enterprise (SBCE) initially receives the message from a SIP endpoint wanting to update their Presence status, which operation does it perform?
Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?
Callers hear a fast busy when they dial into Avaya Aura® Messaging (AAM) to retrieve their voicemail messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM. How would you restore the trunks to in-service status?
Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers. What needs to be changed in SBCE to make this happen?
In which way can you check if the Avaya Aura® Messaging (AAM) server is using the correct certificate?

Question 10 - 7230X discussion

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Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

A.
Clearly stated the problem.
Answers
A.
Clearly stated the problem.
B.
Detailed the findings.
Answers
B.
Detailed the findings.
C.
Clarified the problem.When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?
Answers
C.
Clarified the problem.When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?
D.
Install a patch to fix the problem.
Answers
D.
Install a patch to fix the problem.
E.
Praise individuals for contribution.
Answers
E.
Praise individuals for contribution.
F.
Implement a solution.
Answers
F.
Implement a solution.
G.
Update the Knowledge Management database.
Answers
G.
Update the Knowledge Management database.
Suggested answer: C
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asked 16/09/2024
Darren Bilmen
35 questions
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