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Avaya 7230X Practice Test - Questions Answers

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List of questions

Question 1

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Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the foll

Question 2

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Which statement about Avaya Tier 2/Business Partners is true?

Question 3

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A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past. Which Discipline in

Question 4

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Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base. Which 8D Methodology discipline covers this action?

Question 5

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Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

Question 6

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Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

Question 7

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After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Question 8

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Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

Question 9

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In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)

Question 10

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Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the foll

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Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers. What needs to be changed in SBCE to make this happen?

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Question 1

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

Clearly stated the problem.

Detailed the findings.

Clarified the problem.When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

Identify a patch to fix the problem.

Update the Knowledge Management database.

Implement a solution.

Determine the cause.

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Question 2

Which statement about Avaya Tier 2/Business Partners is true?

They immediately escalate to Tier 3 as issue is encountered.

They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.

They isolate issue, resolve issue then escalate to Tier 3 for corrective action.

They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.

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Question 3

A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.

Which Discipline in 8D Methodology describes the action of the Network Administrator?

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Question 4

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.

Which 8D Methodology discipline covers this action?

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Question 5

Which two statements describe the 8D Troubleshooting Methodology?

(Choose two.)

It is eight steps that guarantee a logical way to isolate an issue.

It is eight steps that ensure a faster time to resolution.

It is eight steps used to guarantee systems are operational after an implementation.

It is eight steps that define how to escalate third-party integration issues.

It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.

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Question 6

Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

when the customer issue is not service affecting

when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution

when the issue for the customer is intermittent

when the issue is a common one resolved through an upgrade

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Question 7

After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Discipline 5 – Implement a Work-around

Discipline 5 – Implement Corrective Actions

Discipline 5 – Choose Corrective Actions

Discipline 5 – Prevent Recurrences

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Question 8

Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

Business Partners

Avaya Tier 2

Third Party Support

Avaya Tier 3

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Question 9

In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)

Try actions that bypass the issue, like creating a work-around for temporary restoral of service.

Capture potential triggers.

Evaluate systems and components.

Develop immediate controlled actions to isolate the problem.

Develop a hypothesis based on the outcome of the various controlled actions and the system’s reactions.

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Question 10

Clearly stated the problem.

Detailed the findings.

Clarified the problem.When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

Install a patch to fix the problem.

Praise individuals for contribution.

Implement a solution.

Update the Knowledge Management database.

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Total 93 questions

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