Which statement about Avaya Tier 2/Business Partners is true?

They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.

They immediately escalate to Tier 3 as issue is encountered.

They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.

They isolate issue, resolve issue then escalate to Tier 3 for corrective action.

They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.

Which two statements describe the 8D Troubleshooting Methodology?(Choose two.)

It is eight steps that guarantee a logical way to isolate an issue.

It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.

It is eight steps that guarantee a logical way to isolate an issue.

It is eight steps that ensure a faster time to resolution.

It is eight steps used to guarantee systems are operational after an implementation.

It is eight steps that define how to escalate third-party integration issues.

It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.

Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

when the issue is a common one resolved through an upgrade

when the customer issue is not service affecting

when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution

when the issue for the customer is intermittent

when the issue is a common one resolved through an upgrade

After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Discipline 5 – Choose Corrective Actions

Discipline 5 – Implement a Work-around

Discipline 5 – Implement Corrective Actions

Discipline 5 – Choose Corrective Actions

Discipline 5 – Prevent Recurrences

In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)

Evaluate systems and components.

Develop immediate controlled actions to isolate the problem.

Try actions that bypass the issue, like creating a work-around for temporary restoral of service.

Evaluate systems and components.

Develop immediate controlled actions to isolate the problem.

Develop a hypothesis based on the outcome of the various controlled actions and the system’s reactions.

Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers.What needs to be changed in SBCE to make this happen?

In SBCE GUI, navigate to Device Specific Settings > Endpoint Flows > Server Flows. Edit the Session Manager flow to change the End Point Policy Group to default-low.

In SBCE GUI, navigate to Global Profiles > Routing. Edit the Session Manager Routing Profile to link to a URI Group, which has the To, From and Request Headers and Replace Action set to Overwrite with domain name.

In Avaya Session Border Controller for Enterprise (SBCE) GUI, navigate to Global Profiles > Server Configuration > Edit the Session Manager server entry to set “Overwrite Domain Name.”

In SBCE GUI, navigate to Global Profiles > Topology Hiding. Edit the SessionManager_TH to change the To, From and Request Headers Replace Action, to Overwrite with domain name.

In SBCE GUI, navigate to Device Specific Settings > Endpoint Flows > Server Flows. Edit the Session Manager flow to change the End Point Policy Group to default-low.

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.Which tool was used, and which symptoms were visible that pointed to this issue?

List trace; PPM requests were going to Avaya Aura® Session Manager instead of the PPM server

traceSM; SIP requests were going to Avaya Aura® Session Manager instead of SBCE

traceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura® Communication Manager

traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager

Which tool has an option to debug the TLS handshake between the server and the client?

SIP Trace Config and SIP Trace Viewer

Callers hear a fast busy when they dial into Avaya Aura® Messaging (AAM) to retrieve their voicemail messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM.How would you restore the trunks to in-service status?

Using AAM web GUI access Administration > Messaging > Telephony Diagnostics > Release, type ‘all’ in the Equipment Number field, and then click on the Release button.

Using AAM web GUI access Administration > Messaging > Diagnostics > Network Connection, and then click on the Release All Trunks button.

SSH to AAM, and execute the release trunks all command.

SSH to AAM, and execute the release trunk command.

Using AAM web GUI access Administration > Messaging > Telephony Diagnostics > Release, type ‘all’ in the Equipment Number field, and then click on the Release button.

A customer reports that their Avaya Aura® Communication Manager (CM) enabled SIP telephones (AST) can only see the effect of their telephone being Call Forwarded after they log off and log on again. Also stopping the call forward feature does not show until their endpoint is logged off and logged on again.What is the cause of the problem?

Data Privacy is enabled in the station’s Class of Service.

A coverage path has not been setup.

The Call Forwarding feature has not been assigned to a button.

Data Privacy is enabled in the station’s Class of Service.

An entry is missing in the private-numbering System Administration Terminal (SAT) form.

A customer called in stating they cannot place WebRTC calls. You discover that when the WebRTC snap-in sends an Invite to Avaya Aura® Media Server (AAMS), Avaya Breeze ™ is not sending the correct information in the Request URI to match a regular expression in Session Manager.Where do you configure the Media Server URI (ce-msml@avaya.com) that Avaya Breeze ™ will send to AAMS via Avaya Aura® Session Manager (SM)?

Use Avaya Aura® System Manager web GUI to access the Engagement Development Platform > Configuration > Avaya Aura® Media Server.

Use Avaya Aura® System Manager web GUI to access the Engagement Development Platform > Configuration > Attributes.

Use SSH to Avaya Breeze ™ and edit the “/etc/config.properties” file.

Use Avaya Aura® System Manager web GUI to access the Inventory > Manage Elements, and then edit the Avaya Breeze ™ element.

Use Avaya Aura® System Manager web GUI to access the Engagement Development Platform > Configuration > Avaya Aura® Media Server.

You are troubleshooting an IM and Presence problem, and discover all application processes are not running on the Avaya Breeze ™ platform.How can the application processes be started?

Accept Service on the cluster using Avaya Aura® System Manager web GUI.

SSH to Avaya Breeze ™, and execute the start –a command.

SSH to Avaya Breeze ™, and execute the service presence start command.

Accept Service on the cluster using Avaya Aura® System Manager web GUI.

SSH to Avaya Breeze ™, and execute the service ps start command.

Which statement about Network Routing Policies in Avaya Aura® Session Manager (SM) is true?

A dial pattern and routing policy are necessary in SM to call from an H323 device to a Basic/Native SIP device (without an Avaya Aura® Communication Manager profile).

A dial pattern and routing policy are necessary in SM to call from a Basic/Native SIP device (without a CM profile) to an H323 device on Avaya Aura® Communication Manager (CM).

A dial pattern and routing policy are necessary in SM to call from an H323 device to an AST device on the same Avaya Aura® Communication Manager (CM).

A dial pattern and routing policy are necessary in SM to call from an AST device to an H323 device on the same Avaya Aura® Communication Manager (CM).

Refer to the exhibit.Avaya Tier 3 support receives a case escalated by Tier 2 where the customer cannot receive incoming calls, but can make calls out successfully. The trace shows that the incoming calls arrive at the Avaya Session Border Controller for Enterprise (SBCE) but fail to get routed into the customer enterprise network.Based on this information, what is and is not working?

The local area network and Avaya Aura® Session Manager are working. Avaya Aura® Communication Manager is not working.

The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. SBCE is partially working, but routing may be incorrect.

The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. The public network is not working.

The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. SBCE is not working.

The local area network and Avaya Aura® Session Manager are working. Avaya Aura® Communication Manager is not working.

Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers.What needs to be changed in SBCE to make this happen?

In SBCE GUI, navigate to Global Profiles > Topology Hiding. Edit the SessionManager_TH to change the To, From and Request Headers Replace Action, to Overwrite with domain name.

In SBCE GUI, navigate to Global Profiles > Routing. Edit the Session Manager Routing Profile to link to a URI Group, which has the To, From and Request Headers and Replace Action set to Overwrite with domain name.

In SBCE GUI, navigate to Global Profiles > Server Configuration. Edit the Session Manager server entry to set “Overwrite Domain Name”.

In SBCE GUI, navigate to Global Profiles > Topology Hiding. Edit the SessionManager_TH to change the To, From and Request Headers Replace Action, to Overwrite with domain name.

In SBCE GUI, navigate to Device Specific Settings > Endpoint Flows > Server Flows. Edit the Session Manager flow to change the End Point Policy Group to default-low.

You are troubleshooting a TLS link down message between Avaya Aura® Session Manager (SM) and Avaya Session Border Controller for Enterprise (SBCE). Tracing on SM and SBCE reveals a Fatal Error Unknown CA message being sent by SBCE when it receives the Server Identity certificate from SM.To solve this problem, which two actions need to be completed? (Choose two.)

Install the Certificate Authority certificate that signed SBCE identity certificate into SM.

Export the SBCE identity certificate, and import it into SM.

Install the Certificate Authority certificate that signed SBCE identity certificate into SM.

Export the SBCE identity certificate, and import it into SM.

Install the Certificate Authority certificate that signed SM identity certificate into SBCE.

Add Certificate Authority certificate into the TLS profile Peer Verification List.

Refer to the exhibit.After some system maintenance was completed over the weekend, a customer calling from the office states they hear a fast busy when trying to access their voicemail.Avaya support verifies local network connectivity is up and Avaya Aura® Messaging server is registering no alarms. A SIP trace displays a 404 Not Found error message.Based on what is already working, to where can the issue potentially be isolated?

endpoint routing configuration issue

When a customer calls voicemail to retrieve their messages they hear “Hello, to access your mailbox…” instead of the users named followed by “please enter your password…”.After troubleshooting you discover that the Caller ID is not being sent correctly, therefore Avaya Aura® Messaging (AAM) is not able to identify the correct mailbox associated with the station number calling into AAM. How can this problem be fixed?

In Session Manager, configure a DigitConversionAdapter with ‘fromto=true’ to update the ‘Form’ header as well as the P-asserted-identity, and link it to the AAM SIP Entity.

Change clid-numbering 0 SAT form to send the correct CLID.

Using AAM web GUI access Administration > Messaging > Telephone Integration, write a caller ID modification rule to correct the incoming CLID format.

In Session Manager, configure a DigitConversionAdapter with ‘fromto=true’ to update the ‘Form’ header as well as the P-asserted-identity, and link it to the AAM SIP Entity.

Having identified the trunk group from Avaya Aura® Communication Manager (CM) to AMM is public, change public-unknown-numbering 0 SAT form, to send the correct CLID.

Right after an Avaya Breeze ™ installation, the customer called in stating WebRTC calls are not working.Where can the administrator go to verify that the Avaya Breeze ™ server was configured to Accept Service?

Avaya Aura® System Manager web GUI, and navigate to Breeze Dashboard.

Avaya Breeze ™ web GUI, and navigate to Avaya Breeze ™ Dashboard.

Avaya Breeze ™ command line, and run the status service command.

Avaya Aura® System Manager web GUI, and navigate to Breeze Dashboard.

Avaya Aura® System Manager command line, run the status service command.

A customer called in stating that none of their users can IM or see each other’s Presence. After troubleshooting you discover that default gateway of the Avaya Breeze ™ SM100 has the wrong IP Address in the configuration.Where would you go to correct this problem?

Use Avaya Aura® System Manager web GUI to access the Engagement Development Platform < Server Administration, and edit the Server Instance.

Use SSH to Avaya Breeze ™, and run SMnetSetup.

Use SSH to Avaya Breeze ™, and use the route command to correct the routing table.

Use Avaya Aura® System Manager web GUI to update the SIP Entity screen.

Use Avaya Aura® System Manager web GUI to access the Engagement Development Platform < Server Administration, and edit the Server Instance.

Refer to the exhibit.SIP endpoint 101-1112 is updating its Presence status with the Avaya Aura® Presence (PS).Based on the exhibit, which statement about the message flow is true?

Avaya Aura® Presence sends Notify to the telephone via Avaya Aura® Session Manager.

Phone sends Register message to Avaya Aura® Session Manager via Avaya Session Border Controller for Enterprise.

The telephone sends Subscribe message to Avaya Aura® Session Manager via Avaya Session Border Controller for Enterprise.

Avaya Aura® Presence sends Notify to the SIP endpoint via Avaya Session Border Controller for Enterprise.

Considering the message flow to an Avaya Aura® Contact Center (AACC) agent, which statement about the media path from the incoming caller is true?

It is anchored on the Avaya Aura® Media Server if using SIP agent.

It is not anchored on the Avaya Aura® Media Server.

It is anchored on the Avaya Aura® Media Server if using SIP agent.

It is anchored on the Avaya Aura® Media Server until the agent answers the call.

It is anchored on the Avaya Aura® Media Server for the duration of the call.

When Avaya Session Border Controller for Enterprise (SBCE) initially receives the message from a SIP endpoint wanting to update their Presence status, which operation does it perform?

It authenticates and encrypts the message and registers the user.

It authenticates message and encrypts the Presence status.

It authenticates and encrypts the message and registers the user.

It authenticates and encrypts the message, and replaces its own IP address with the Session Manager IP address.

It authenticates, encrypts the Presence status message, and replaces its own IP address with the Avaya Aura® Presence (PS) IP address.

Which statement about RTP media stream and Avaya Session Border Controller for Enterprise (SBCE) is true?

An RTP media stream will transcode the codec as it flows the SBCE.

An RTP media stream will always bypass an SBCE.

An RTP media stream will only flow through the SBCE if it is encrypted.

An RTP media stream will transcode the codec as it flows the SBCE.

An RTP media stream will typically flow through the SBCE.

To receive both the 46xxsettings.txt file and the firmware updates, what are the two locations in Avaya Session Border Controller for Enterprise (SBCE) administration where you would configure the IP address that Remote Workers telephones use? (Choose two.)

in the Application Relay tab of the Relay Services page

in the Networks tab of the Network Management page

in the Application Relay tab of the Relay Services page

in the Networks tab of the Network Management page

in the Interfaces tab of the Network Management page

in the Reverse Proxy tab of the Relay Services page

In Avaya Aura® 7, how are calls typically routed from Avaya Aura® Communication Manager (CM) to Avaya Aura® Messaging (AAM)?

Using SIP via Avaya Aura® Session Manager (SM), a dial pattern or regular expression forwards the call to AAM.

Using a direct SIP trunk group between CM and AAM.

Using a direct H323 trunk group between CM and AAM.

Using SIP via Avaya Aura® Session Manager (SM), AAM is built as a user with a Communication Profile and registry routing forwards the calls to AAM.

Using SIP via Avaya Aura® Session Manager (SM), a dial pattern or regular expression forwards the call to AAM.

What are two ways to verify that STUN/TURN messages are being received from web browser at the Avaya Session Border Controller for Enterprise (SBCE)? (Choose two.)

Enable traceSBC with the STUN/TURN option enabled.

Enable debug logging on SBCE and look in ipcs.log.

Enable traceFW with the STUN/TURN option enabled.

Enable traceSBC with the STUN/TURN option enabled.

Enable traceHTTP with the STUN/TURN option enabled.

Enable debug logging on SBCE and look in ipcs.log.

Which tracing tools that help to debug WebRTC protocols are available on the Avaya Breeze™ platform?

traceTURN, traceSTUN, and traceHTTP

traceSTUN, traceTURN, and traceCE

Which statement about Remote Workers on Avaya Session Border Controller for Enterprise (SBCE) is true?

With SBCE, Remote Workers must use a different dial plan to Office Workers.

With SBCE, Remote Workers have less telephone features available compared to Office Workers.

With SBCE, Remote Workers no longer need to use Virtual Private Network (VPN).

With SBCE, Remote Workers have to come to the office to get new firmware on their phones.

Avaya 7230X Practice Test 1 - Free Online Exam Prep & Questions

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

A.

Clearly stated the problem.

B.

Detailed the findings.

C.

Clarified the problem.When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

D.

Identify a patch to fix the problem.

E.

Update the Knowledge Management database.

F.

Implement a solution.

G.

Determine the cause.

Avaya 7230X Practice Test 1

Question

Avaya 7230X Practice Tests

Practice Tests